Hi,
Either of: Reset with 1-2-3 (FDS) or Factory Reset (Flash Disk
Reformat from Support Information Mode). It would refer to
latter one since it works "almost directly" on hardware - the
"more direct" one is "hard reset" or so-called "five second
reset".
Cheers,
Joseph
----- Original Message -----
From: Jessica Brown <[email protected]
To: Aleeha Dudley <[email protected]
Date sent: Tue, 5 Jun 2012 12:57:32 -0700
Subject: Re: [Braillenote] Thumb-key and cursor problems
What is a hardware reset?
On 6/5/12, Aleeha Dudley <[email protected]> wrote:
Hi Lucy,
My bn did this about a year ago and the only way to fix it was
to send it
in. I could also suggest a hardware reset if it is an Apex, but
you should
really only do that if advised by an HW tech support rep.
Aleeha
On Jun 5, 2012, at 11:29 AM, Lucy Sirianni
<[email protected]
wrote:
Hello all,
I am having problems with both my "next" thumb-key (the one to
the far
right according to the standard setting) and my cursor. My
BrailleNote
(an Apex BT running Keysoft 9.2) seems to think that the "next"
thumb-key
is being pressed when it's not. It will click on links, move
forward in
lists or documents, and make the beeping noise made when the end
of a
document has been reached, etc, without being touched at all or
appearing
to be physically stuck. Additionally, my cursor keeps jumping
to a
particular cell (the eleventh). Can anyone explain why what
I've
described might be happening or, more importantly, what I can do
to solve
either or both of these problems?
Thanks very much!
Lucy
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