HI Don, Thanks. Yes, I was referring to the SMA, but I can see where I inadvertently contributed to the confusion! I only have the SMA on my unit. Thanks for clarifying this. Best Regards,
Les -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Don Bishop Sent: Saturday, February 21, 2004 3:08 PM To: Braillenote List Subject: RE: [Braillenote] Service contracts Hi Les, I think there's a bit of confusion here. There is a service contract which covers the braillenote/voicenote hardware including preventive maintenance and then there is another contract called the software maintenance agreement. This latter is simply for the software upgrades. The SMA is timeless as I understand it and is dependent on the number of upgrades which I believe is two. The service contract which covers hardware is valid for a stated period of time. There is really no relationship between the two agreements. Hope this will clear the confusion. Don On Sat, 21 Feb 2004 12:40:38 -0500, Les Kriegler wrote: Hi Lisa, Okay, I'm confused. My understanding of the service contract which I just received is not time-sensitive. In otherwords, I thought it covered two upgrades, regardless of how long it took for them to come out. So if I'm correct, that would explain why you were not notified, unless your second contract started with version 3, as there have been two major upgrades since then. Best Regards, Les -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Kozlik Sent: Friday, February 20, 2004 11:58 PM To: Braillenote List Subject: Re: [Braillenote] Service contracts Peggy and Don, I wasn't notified of the expiration of my second service contract either. My dealer happened to mention it while we were talking on the phone one day. I haven't renewed my contract yet because I can't afford to right now. I'm hoping to have enough money saved for a 2 year contract in the next few months. Lisa ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.pulsedata.com/mailman/listinfo/braillenote -- Incoming mail is certified Virus Free. Checked by AVG Anti-Virus (http://www.grisoft.com). Version: 7.0.211 / Virus Database: 261.9.7 - Release Date: 2/20/2004 -- Outgoing mail is certified Virus Free. Checked by AVG Anti-Virus (http://www.grisoft.com). Version: 7.0.211 / Virus Database: 261.9.7 - Release Date: 2/20/2004 ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.pulsedata.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.pulsedata.com/mailman/listinfo/braillenote -- Incoming mail is certified Virus Free. Checked by AVG Anti-Virus (http://www.grisoft.com). Version: 7.0.211 / Virus Database: 261.9.7 - Release Date: 2/20/2004 -- Outgoing mail is certified Virus Free. Checked by AVG Anti-Virus (http://www.grisoft.com). Version: 7.0.211 / Virus Database: 261.9.7 - Release Date: 2/20/2004
