Hello Don, My dealer told me that no letter would be sent to me after my first year with the service contract. he said that i would have to initiate a call. www.helpinghands4theblind.com ----- Original Message ----- From: "Don Bishop" <[EMAIL PROTECTED]> To: "Braillenote List" <[EMAIL PROTECTED]> Sent: Friday, February 20, 2004 6:14 PM Subject: Re: [Braillenote] Service contracts
> This whole discussion got me to thinking about service contracts also. When my first year was up, (the one on the > original purchase), I got a notice saying I could purchase the service contract for a year or also purchase for 2 years. I > opted for the 2-year agreement. > > On seeing the comments here, I just realized I do not recall having received any notification that the contract was ready > to expire and needed to be renewed. My contract should have been up for renewal in December. Now I'm not sure just > what will happen, but it really is disturbing that notifications aren't sent out apparently. > > I'll need to call hw on this one too. > > So Peggy, you're definitely not alone. > > Also, a while after I got my bn, my wife also purchased one. When her year warranty was up, she received a notice > allowing her to purchase the service contract. I reminded her of my 2-year agreement so she asked for that, but hw > acted as though no such thing had ever existed. She got the 2-year agreement, but certainly no discounted price. Not > really sure what all this is about, but it really is frustrating. > > Don > > On Fri, 20 Feb 2004 16:13:13 -0800, Peggy Kern wrote: > > Hi, all. I finally got through to PDH. Their phone lines had been down, > but fortunately the voice mail was working and they were calling people > back, and I was on their to-be-called list. Anyway, after getting an RMA > number and everything, I said that I had a service contract, and the lady > told me their records showed that it had expired last year. I don't think > this is right, as every time my husband tells me that a renewal notice has > come for a service contract for my BN, I tell him yes, I want to renew > it. I don't remember one coming last year, and it seems like when we got > the last renewal notice and I checked on it, it had been for a period of > two years or something, but I'm not sure if I'm remembering right. I just > know that my BN is so important to me that there's no way I'd knowingly not > renew a service contract. > > This got me thinking about the service contract procedure. We get a letter > in Braille telling us it's time to renew, and a printed form to be filled > out, so it seems that even if we want to renew and think we have, if the > sighted person doesn't fill the form out or doesn't send it in or whatever, > we might think we've renewed and really haven't. I remember renewing once, > and when I didn't get any kind of confirmation, I had to call and check and > find out that the contract had been extended. I wish there was a way, > either online or by phone, that we could renew our contracts and keep track > of them. I'm not happy at all to think that I'll have to pay $100 an hour > for labor if in fact they insist that I don't have a contract that I > thought I had. > > Peggy > > > > mailto:[EMAIL PROTECTED] > http://www.home.earthlink.net/~kernsac > MSN Messenger [EMAIL PROTECTED] > > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.pulsedata.com/mailman/listinfo/braillenote > > > > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.pulsedata.com/mailman/listinfo/braillenote
