Paul, Your Braillenote is performing well, and will very very likely continue to perform well. As a subscriber to this list for two years, and as a Braillenote user for a year and a half, I have seen relatively few hardware failures or software bugs with the Braillenote. The Braillenote problem rate seems par with any other computer on the market, from Palm to Mainframe.
At the same time, I am disappointed to hear stories of Braillenote users sending units in for repair four or five times. I hope that these kinds of reports diminish to nothing. It is my hope, and suggestion, that PDI aggressively fix or replace problem Braillenotes. Companies with excellent service reputations have received my business many times. Sincerely, Jerry Weinger ----- Original Message ----- From: "Paul Henrichsen" <[EMAIL PROTECTED]> To: "Braillenote List" <[EMAIL PROTECTED]> Sent: Wednesday, April 07, 2004 7:57 PM Subject: RE: [Braillenote] Thoughts on Technology, Who Uses What and Why Hi, Jonathan. Thanks for your comments. I suppose that with what has been going around on this list for the past few days, it has been getting to me a bit. I hear of people whose units are not much older than mine and their braille displays die. I have heard of a person or two who have sent in their unit for a new battery and it comes back with other problems. Then this packmate thing came up with how fast they are coming out with upgrades. I confess that I am becoming a bit apprehensive as to whether I made the correct choice in purchasing a braille note. Don't get me wrong. I love my braille note and it does what I need, but in the back of my mind is always that fear of wondering. How long will my display last? Is my battery really giving me the performance it should or am I just putting up with it? Will my bn's braille display die? What if I send it in for a cleaning or a repair or an update? Will it come back with other problems like some people's seem to? Will the bn ever do some of the things that I like in the packmate like wireless, better e-mail, a faster processor, have more memory, or a longer battery life. I even see people giving up their braille notes and switching to pacmates. I was talking to a guy this morning in Utah and he told me lots of people in his organization and those he teaches are switching. I suppose this is a bit of an exaggeration, I don't know why I am getting concerned. my bn does what I want it to do except for wireless. I keep reminding myself of that. I saw my first pacmate at CSUN. I didn't even like it. The braille was mushy. The wiz wheel only seemed to work part time. The F and J keys are hardly marked. If you don't use jfw, the learning curve is higher and I didn't even have time to try any of the applications out. I really do hope PDI gets things moving quickly, not next year, not fourth quarter, but within months for some of the software concerns followed by a hardware upgrade if necessary. I guess our friend who spread dissension on the list did get some of us to doubt a bit. I am not normally this way about things, but 6200 dollars is a lot and I don't think I will be coming up with that kind of money in the near future if I get concerned that I should have purchased a pacmate. I have what I have. I really like it's applications and its crisp braille display. The guy just managed to sow a few seeds of doubt, I guess. Thanks. Paul Henrichsen <[EMAIL PROTECTED]> <home.pacbell.net/paulh52> ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.pulsedata.com/mailman/listinfo/braillenote
