Todd, I'm hoping you can help me. I received the PID kit, and the faceplate of the control unit is very scratched and has a big dent/ding in the display. In all honesty, it looks like a used part or something you'd get from a scratch and ding sale - not at all what I expected for the price. I contacted customer service Saturday around 1:00 ET. They requested a picture of the damage which I sent right away. It's now Tuesday and I've heard nothing - this is a long time to have my Brewtus out of service. I really don't want to end up in an endless customer service cycle. My order number is 1413150. I'm would like to get a replacement part in time to work on my Brewtus this weekend.
On a related note, is there a trick that might help in getting the temperature probe out of the boiler? So far it has refused to budge. -Merlynn On Sunday, May 26, 2013 4:59:39 AM UTC-6, Todd Salzman wrote: > > Good choice, the PID kit is a great way to go. > > I'll get the instructions e mailed out Tuesday. > > Happy to help. > > Todd > > > On Sat, May 25, 2013 at 10:57 AM, runtmms <[email protected] <javascript:> > > wrote: > >> Todd, >> >> It seems like the PID kit is the way to go. Thanks for the help. We >> aren't very patient when Brewtus isn't working so we called WLL today. They >> seemed to know exactly what PID kit you were talking about so we ordered >> it. If for some reason that isn't going to work for us, please let me know. >> Also, I would still appreciate detailed instructions. >> >> Thanks, again. >> >> -Merlynn >> >> On Saturday, May 25, 2013 4:10:10 AM UTC-6, Todd Salzman wrote: >>> >>> You have two choices. You can purchase a new AKO board and sensor from >>> Canada, I don't have the name of the company but I am sure someone on the >>> Brewtus group can help with that. Or you can install a new PID kit. This >>> will include a new display, static relay and a sensor. The PID kit is more >>> expensive and I am sorry but I do not have the price of the PID kit right >>> now. On Tuesday I can forward you info on how to install it and the cost >>> of the parts. >>> >>> Todd >>> Whole Latte Love >>> >>> -- >> You received this message because you are subscribed to the Google Groups >> "Brewtus" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected] <javascript:>. >> To post to this group, send email to [email protected]<javascript:> >> . >> Visit this group at http://groups.google.com/group/brewtus?hl=en. >> For more options, visit https://groups.google.com/groups/opt_out. >> >> >> > > -- You received this message because you are subscribed to the Google Groups "Brewtus" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/brewtus?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
