We don't have any used ones so my guess is someone packed it wrong. Sorry about that. We will get one air shipped out today.
I'll get back to you about the probe later. Sorry again about the problem. On Tue, Jun 4, 2013 at 9:31 AM, runtmms <[email protected]> wrote: > Todd, I'm hoping you can help me. I received the PID kit, and the > faceplate of the control unit is very scratched and has a big dent/ding in > the display. In all honesty, it looks like a used part or something you'd > get from a scratch and ding sale - not at all what I expected for the > price. I contacted customer service Saturday around 1:00 ET. They requested > a picture of the damage which I sent right away. It's now Tuesday and I've > heard nothing - this is a long time to have my Brewtus out of service. I > really don't want to end up in an endless customer service cycle. My order > number is 1413150. I'm would like to get a replacement part in time to > work on my Brewtus this weekend. > > On a related note, is there a trick that might help in getting the > temperature probe out of the boiler? So far it has refused to budge. > > -Merlynn > > > > On Sunday, May 26, 2013 4:59:39 AM UTC-6, Todd Salzman wrote: > >> Good choice, the PID kit is a great way to go. >> >> I'll get the instructions e mailed out Tuesday. >> >> Happy to help. >> >> Todd >> >> >> On Sat, May 25, 2013 at 10:57 AM, runtmms <[email protected]> wrote: >> >>> Todd, >>> >>> It seems like the PID kit is the way to go. Thanks for the help. We >>> aren't very patient when Brewtus isn't working so we called WLL today. They >>> seemed to know exactly what PID kit you were talking about so we ordered >>> it. If for some reason that isn't going to work for us, please let me know. >>> Also, I would still appreciate detailed instructions. >>> >>> Thanks, again. >>> >>> -Merlynn >>> >>> On Saturday, May 25, 2013 4:10:10 AM UTC-6, Todd Salzman wrote: >>>> >>>> You have two choices. You can purchase a new AKO board and sensor from >>>> Canada, I don't have the name of the company but I am sure someone on the >>>> Brewtus group can help with that. Or you can install a new PID kit. This >>>> will include a new display, static relay and a sensor. The PID kit is more >>>> expensive and I am sorry but I do not have the price of the PID kit right >>>> now. On Tuesday I can forward you info on how to install it and the cost >>>> of the parts. >>>> >>>> Todd >>>> Whole Latte Love >>>> >>>> -- >>> You received this message because you are subscribed to the Google >>> Groups "Brewtus" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an email to brewtus+u...@**googlegroups.com. >>> To post to this group, send email to [email protected]. >>> >>> Visit this group at >>> http://groups.google.com/**group/brewtus?hl=en<http://groups.google.com/group/brewtus?hl=en> >>> . >>> For more options, visit >>> https://groups.google.com/**groups/opt_out<https://groups.google.com/groups/opt_out> >>> . >>> >>> >>> >> >> -- > You received this message because you are subscribed to the Google Groups > "Brewtus" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/brewtus?hl=en. > For more options, visit https://groups.google.com/groups/opt_out. > > > -- You received this message because you are subscribed to the Google Groups "Brewtus" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/brewtus?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
