That would be great, thanks. Just so you know... It was loose in the plastic bag with all the other parts. I was pretty surprised there wasn't any bubble wrap or anything on it to protect the face.
Thanks, again. -Merlynn On Tuesday, June 4, 2013 7:38:02 AM UTC-6, Todd Salzman wrote: > > We don't have any used ones so my guess is someone packed it wrong. Sorry > about that. > We will get one air shipped out today. > > I'll get back to you about the probe later. > > Sorry again about the problem. > > > On Tue, Jun 4, 2013 at 9:31 AM, runtmms <[email protected] > <javascript:>>wrote: > >> Todd, I'm hoping you can help me. I received the PID kit, and the >> faceplate of the control unit is very scratched and has a big dent/ding in >> the display. In all honesty, it looks like a used part or something you'd >> get from a scratch and ding sale - not at all what I expected for the >> price. I contacted customer service Saturday around 1:00 ET. They requested >> a picture of the damage which I sent right away. It's now Tuesday and I've >> heard nothing - this is a long time to have my Brewtus out of service. I >> really don't want to end up in an endless customer service cycle. My order >> number is 1413150. I'm would like to get a replacement part in time to >> work on my Brewtus this weekend. >> >> On a related note, is there a trick that might help in getting the >> temperature probe out of the boiler? So far it has refused to budge. >> >> -Merlynn >> >> >> >> On Sunday, May 26, 2013 4:59:39 AM UTC-6, Todd Salzman wrote: >> >>> Good choice, the PID kit is a great way to go. >>> >>> I'll get the instructions e mailed out Tuesday. >>> >>> Happy to help. >>> >>> Todd >>> >>> >>> On Sat, May 25, 2013 at 10:57 AM, runtmms <[email protected]> wrote: >>> >>>> Todd, >>>> >>>> It seems like the PID kit is the way to go. Thanks for the help. We >>>> aren't very patient when Brewtus isn't working so we called WLL today. >>>> They >>>> seemed to know exactly what PID kit you were talking about so we ordered >>>> it. If for some reason that isn't going to work for us, please let me >>>> know. >>>> Also, I would still appreciate detailed instructions. >>>> >>>> Thanks, again. >>>> >>>> -Merlynn >>>> >>>> On Saturday, May 25, 2013 4:10:10 AM UTC-6, Todd Salzman wrote: >>>>> >>>>> You have two choices. You can purchase a new AKO board and sensor from >>>>> Canada, I don't have the name of the company but I am sure someone on >>>>> the >>>>> Brewtus group can help with that. Or you can install a new PID kit. This >>>>> will include a new display, static relay and a sensor. The PID kit is >>>>> more >>>>> expensive and I am sorry but I do not have the price of the PID kit right >>>>> now. On Tuesday I can forward you info on how to install it and the cost >>>>> of the parts. >>>>> >>>>> Todd >>>>> Whole Latte Love >>>>> >>>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "Brewtus" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to brewtus+u...@**googlegroups.com. >>>> To post to this group, send email to [email protected]. >>>> >>>> Visit this group at >>>> http://groups.google.com/**group/brewtus?hl=en<http://groups.google.com/group/brewtus?hl=en> >>>> . >>>> For more options, visit >>>> https://groups.google.com/**groups/opt_out<https://groups.google.com/groups/opt_out> >>>> . >>>> >>>> >>>> >>> >>> -- >> You received this message because you are subscribed to the Google Groups >> "Brewtus" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected] <javascript:>. >> To post to this group, send email to [email protected]<javascript:> >> . >> Visit this group at http://groups.google.com/group/brewtus?hl=en. >> For more options, visit https://groups.google.com/groups/opt_out. >> >> >> > > -- You received this message because you are subscribed to the Google Groups "Brewtus" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/brewtus?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
