yeah Todd is an OWNER

On Wed, Jul 10, 2013 at 11:27 AM, Ian Palermo <[email protected]> wrote:

> Thank you Ira, I will try that out. I really appreciate your help.
>
> I've been in contact with Todd and he has also been very helpful in trying
> to diagnose the problem also. I probably should not have jumped to the
> conclusion that WLL was leaving me out to dry based on my experience with
> one person. I work in a similar industry and know first hand how a customer
> can become disenfranchised based on the actions of one person. WLL has a
> good man in Todd; hopefully they appreciate that.
>
> I will follow up with my findings.
>
>
>
> On Wednesday, July 10, 2013 1:22:54 PM UTC-4, Ira wrote:
>>
>>  Hello Ian,
>>
>> Wednesday, July 10, 2013, 10:00:23 AM, you wrote:
>>
>>
>>  Hi Ira, thanks for the response. I was able to look at the wire and
>> found no marks on it. I did however notice a small cut on the gray 'cap'
>> that sits right above the hex head that screws into the boiler. (this is
>> where the wires pass through) I wonder if this could be the cause of the
>> erratic reading.
>>
>> If you're comfortable working around electricity, turn it on and after a
>> bit gently move the wire and see if that effects the reading. The hot
>> ticket for a test like that is to move a small bend along the length of the
>> wire. Not enough to actually bend it, just so you know you've checked every
>> inch of the wire.If you have a ohm meter you could also check the
>> resistance of the sense wire and the resistance of the sense element to
>> ground.
>>
>> -- Ira
>>
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