The answerer has the right to refuse to be recorded. And you MUST ask them else the evidence is not legit. If you ask and they refuse and you STILL record its still not legit.In the future, hang onto any paperwork like that for a year, and any time you make a phone call to try to resolve an outstanding issue, make some sort of log entry for it; if you have a way to record the call, do so, and in *any* dealing like that, always, always get the name of the person you're talking to. (And employee badge number, if you suspect they have them. Anything to uniquely identify the person you're dealing with.)
I was asked many times to have the conversation recorded and I always refused...for MY protection. I was competent in what I did and I ALWAYS did what I was supposed to do (or say I would) so this was not necessary.
Also names and badge #'s may not help much either. I had the same situations occur where I worked; with 2 collections offices and 3 CS offices names or badge #s were meaningless unless it was internal.
Damon.
------------------------------------------------------------
Damon Agretto
[EMAIL PROTECTED]
"Qui desiderat pacem, praeparet bellum."
http://www.geocities.com/garrand.geo/index.html
Now Building: Italeri's Merkava
------------------------------------------------------------
_______________________________________________
http://www.mccmedia.com/mailman/listinfo/brin-l
