Damon wrote:
>
> >I was wondering if anyone had any suggestions on what I might
> >do? Should I argue with the collection agency (that seems unlikely to
> >help)? DirectTV? Some consumer group? Forget about it? I hate to let
> >DirectTV get away with this crap, but I'm not sure what is the best way
> >to proceed.
>
> Might have to bring up litigation or contact the Better Business Bureau.
> Probably what happened originally is that the individual who took your call
> originally knew he was losing his job and thus was lazy/didn't care and
> failed to notate the call.
Another possibility is that since it was with the old company, the
records might not have transferred. And evidently the switch from the
one company to the other did *not* go as the customers were told it
would be; and the employee of the old company may very well have been
acting in good faith on the information that person had. It wouldn't be
the first time a changeover in service provider got thoroughly @#$%ed by
the new company. (Or, possibly, another department in the old company.
I've seen both sorts of scenarios firsthand with ISPs, and I was on one
of the crappy ends of it both times.)
Julia
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