Might have to bring up litigation or contact the Better Business Bureau. Probably what happened originally is that the individual who took your call originally knew he was losing his job and thus was lazy/didn't care and failed to notate the call.I was wondering if anyone had any suggestions on what I might do? Should I argue with the collection agency (that seems unlikely to help)? DirectTV? Some consumer group? Forget about it? I hate to let DirectTV get away with this crap, but I'm not sure what is the best way to proceed.
I used to work for a collection agency, and calls like this were fun. Luckily our CS would work with the customer and bill to the last date of activity if the account wasn't shut down.
Damon.
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Damon Agretto
[EMAIL PROTECTED]
"Qui desiderat pacem, praeparet bellum."
http://www.geocities.com/garrand.geo/index.html
Now Building: Italeri's Merkava
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