On 30 Nov 2008, at 21:20, Debbi wrote:
> I have to agree with Brian's comment about the time following up on
> reports of apparently unlicensed craft. For every complaint and
> report from good people like yourselves I have to spend time
> composing a suitable response having completed an investigation
> involving the team on the ground. Quite often the boat is actually
> licensed but not displaying. This time could possibly be better
> spent progressing enforcement cases.
That's why the online checker is so much better, as it tells you if
the boat is in fact licensed.
>
> However, the information is always useful to my team which is why
> the on-line boat checker is there. I've only had one unlicensed
> craft in my area come through the online checker and it was already
> on our case list but it had moved position. The report through the
> on-line checker enabled us to locate the boat within 24 hrs and
> stick a Section 8 on it. The boat is now about to be towed away and
> crushed. So please use it as it is a useful tool.
>
Very good example, thanks Debbi. Don't lose heart!
Going back to my original trade for a moment, the problem is that
behaviours that are not reinforced (ie rewarded) extinguish (ie
stop). When you use the online checker, you get a page that says
"thanks" right enough, but that really just reassures you that your
report has got through.
It would be much more rewarding (and not difficult to arrange) if you
also got an automated email, giving the kind of explanation Debbi's
just given us here:
"We know about all the unlicensed boats in our area, but it's still
really helpful to have your report so we can keep track of where they
are... Don't worry if nothing seems to be happening to the boat you
reported, we are working on it, we promise"
It would also have the benefit of checking that folk were giving
valid email addresses.
Meantime, we'll go back to reporting unlicensed boats via the online
checker.
All the best
Bruce
There are no strangers on the cut, only boaters we've yet to meet.
[Non-text portions of this message have been removed]
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