No you shouldn't - you should demand it! Why is everyone so apathetic when it comes to asking for supervisors or demanding they be paid attantion to? You are the CUSTOMER! The CUSTOMER is always right. Now obviously there are a few instances where a proprietor will tell you to go take a flying leap ... But DELL is not one of them. I would be complaining, and complaining loudly. Loyalty is everything in many businesses, especially to customers who already have a history. Bah. Nothing like getting me all mad on a Monday. :P
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