Well, since it sounds like they're providing bad customer service, I say
kick their asses.
Fight the power!
-- Ben Doom
Programmer & General Lackey
Moonbow Software, Inc
: -----Original Message-----
: From: Michael Dinowitz [mailto:[EMAIL PROTECTED]
: Sent: Friday, August 29, 2003 12:25 PM
: To: CF-Community
: Subject: Re: card services
:
:
: We're talking almost $200, but they're now talking a $300
: additional fee for
: early closing despite us having the account since at least 2000.
: No fax logs, no physical confirmation, nothing other than the
: original fax. The
: more we ask card services about this, the more they're layering
: stuff on us. I'm
: thinking that just taking the rating hit might be a good idea.
: That and being
: vindictive on them for their BS.
: How many times have we been asked for a good CC processing
: company on the lists?
: How much business have we pushed their way?
:
:
: > I suppose my quick answer is "It depends on how much money we're talking
: > about." Does the fax machine in question have a fax log, and
: can you prove
: > you sent a fax to their fax number on a given day/time?
: >
: > > -----Original Message-----
: > > From: Michael Dinowitz [mailto:[EMAIL PROTECTED]
: > > Sent: Friday, August 29, 2003 12:13 PM
: > > To: CF-Community
: > > Subject: card services
: > >
: > >
: > > OK, here's the situation. We had a card services account for
: > > selling the Fusebox
: > > book. We canceled it in June with a phone call and a fax. They
: > > say they never
: > > got the fax and kept charging us till they closed the account in
: > > August. Now
: > > they're after us for money and we're disputing it based on our
: > > 'claim' of a fax
: > > in June.
: > > Should we just suck it up and pay or fight?
: > >
: > > If we pay, I'm going to blast their asses across the net for
: > > their poor service
: > > practices. Yes, I'm pissed.
: > >
: > > Michael Dinowitz
: > > Finding technical solutions to the problems you didn't know
: you had yet
: > >
: > >
: >
:
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