Card Services giving poor customer support? never... I say fight it, just keep asking for someone's boss until you get the the regional head. By the time you have wasted enough of their time, that you were able to get to him or her...they will take care of it. Of course, the chances are they will mess it up when they try and fix it...
-- jon mailto:[EMAIL PROTECTED] Friday, August 29, 2003, 1:22:08 PM, you wrote: BD> Well, since it sounds like they're providing bad customer service, I say BD> kick their asses. BD> Fight the power! BD> -- Ben Doom BD> Programmer & General Lackey BD> Moonbow Software, Inc BD> : -----Original Message----- BD> : From: Michael Dinowitz [mailto:[EMAIL PROTECTED] BD> : Sent: Friday, August 29, 2003 12:25 PM BD> : To: CF-Community BD> : Subject: Re: card services BD> : BD> : BD> : We're talking almost $200, but they're now talking a $300 BD> : additional fee for BD> : early closing despite us having the account since at least 2000. BD> : No fax logs, no physical confirmation, nothing other than the BD> : original fax. The BD> : more we ask card services about this, the more they're layering BD> : stuff on us. I'm BD> : thinking that just taking the rating hit might be a good idea. BD> : That and being BD> : vindictive on them for their BS. BD> : How many times have we been asked for a good CC processing BD> : company on the lists? BD> : How much business have we pushed their way? BD> : BD> : : >> I suppose my quick answer is "It depends on how much money we're talking : >> about." Does the fax machine in question have a fax log, and BD> : can you prove : >> you sent a fax to their fax number on a given day/time? : >> : >> > -----Original Message----- : >> > From: Michael Dinowitz [mailto:[EMAIL PROTECTED] : >> > Sent: Friday, August 29, 2003 12:13 PM : >> > To: CF-Community : >> > Subject: card services : >> > : >> > : >> > OK, here's the situation. We had a card services account for : >> > selling the Fusebox : >> > book. We canceled it in June with a phone call and a fax. They : >> > say they never : >> > got the fax and kept charging us till they closed the account in : >> > August. Now : >> > they're after us for money and we're disputing it based on our : >> > 'claim' of a fax : >> > in June. : >> > Should we just suck it up and pay or fight? : >> > : >> > If we pay, I'm going to blast their asses across the net for : >> > their poor service : >> > practices. Yes, I'm pissed. : >> > : >> > Michael Dinowitz : >> > Finding technical solutions to the problems you didn't know BD> : you had yet : >> > : >> > : >> BD> : BD> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/lists.cfm?link=t:5 Subscription: http://www.houseoffusion.com/lists.cfm?link=s:5 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5 This list and all House of Fusion resources hosted by CFHosting.com. The place for dependable ColdFusion Hosting. http://www.cfhosting.com
