What I've done for that in the past -- letting users query back for info -- is give them a link in their thank-you-for-paying-us email that then lets them view order history, status etc.
When they use that link *then* they go thru a username and password picking routine, which is only necessary when they fire up order history/tracking and not used when they order.
One thing I've also done is assign a customer acct ID and give them a small discount for inputting that ID on their order form. This helps build loyalty and also keeps things straight in case a cookie malfunctions and the system can't figure out who the returning buyer is. That only works if you have the margins to spare.
Cheers,
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Matt Robertson, [EMAIL PROTECTED]
MSB Designs, Inc. http://mysecretbase.com
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