It would be a rare (read myopic) company indeed that didn't admit it 
received some very important insights about its business, including which 
business it should be in, from its customers.

Go back and re-read Drucker's book on, was it called "Marketing and 
Innovation" ?

best,  paul

At 10:46 PM 4/28/01 -0400, you wrote:
>That's funny. Everyone here (myself included I guess) seems to think that
>they know how to run the CF business. This keen business insight mostly
>sounds like "don't raise my prices!"


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