One of the things I have done in the past is when I have completed work. I have the user/owner test it and then sign off that the work was completed. They can not come back and say this or that does not work. I have their signature stating that it does. Most people won't argue with themselves. So if you put that in front of them they tend to back off and pay the extra to get it fixed.
Steven Lancaster Barrios Technology NASA/JSC 281-244-2444 (voice) [EMAIL PROTECTED] -----Original Message----- From: Mark Smeets [mailto:[EMAIL PROTECTED]] Sent: Saturday, March 16, 2002 12:13 PM To: CF-Talk Subject: OT: Advice and opinion on client who has a problem paying bills Hi All, I realize this is off topic but I could use some advice from everyone on this list. I have a client that is very stingy when it comes to paying bills. I've already had one incident with her and that resulted in her getting out of paying the majority of the bill but this time I fear when she gets her next invoice, I'll have more trouble with her. The thing she likes to do is call me up and tell me there's a problem with the site and of course since I'm just being the nice guy (the kiss of death I know) I can just pull the site code up and see if I can find the problem. Now the latest incident was a case of the links page not working correctly, I told her it would take an hour to track down and fix and she put up quite a fuss when I told her that she would be charged for this. (She tried to argue her way out of paying) In the end I went ahead and fixed the problem and I sent her a confirmation email before the work was started as well. She never replied to that confirmation email even though I asked her too. So now I'm wondering what are my options. I know I'm going to have trouble collecting from her, I mean there's more to their next invoice than this links page and she is well aware of my rates. I don't exactly have the funds to take her to small claims court either. The only option I have come up with is this. I can change the administrative status on her account to "Disabled" instead of "Enabled" but I think I run into a problem there because they already paid for the web site last year. These are all new changes and problems. I figure if I go this route then the BS will end and at least I will get my money. (She doesn't have FTP access) Any ideas are most welcome, I'm not exactly in a position to just dump her as client but I'm getting sick and tired of being taken for a ride. -------------------------------------- Mark Smeets / stranger0 / ICQ: 1062196 [EMAIL PROTECTED] http://www.prowerks.com/stranger "Life is a series of small victories" - Gene Simmons FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Archives: http://www.mail-archive.com/[email protected]/ Unsubscribe: http://www.houseoffusion.com/index.cfm?sidebar=lists ______________________________________________________________________ Structure your ColdFusion code with Fusebox. Get the official book at http://www.fusionauthority.com/bkinfo.cfm FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Archives: http://www.mail-archive.com/[email protected]/ Unsubscribe: http://www.houseoffusion.com/index.cfm?sidebar=lists
