>>...have the user/owner test it and then sign off ... and boviously they would do that if it's part of the original contract...
laszlo "LANCASTER, STEVEN M. (JSC-OL) (BAR)" wrote: > One of the things I have done in the past is when I have completed work. I > have the user/owner test it and then sign off that the work was completed. > They can not come back and say this or that does not work. I have their > signature stating that it does. Most people won't argue with themselves. So > if you put that in front of them they tend to back off and pay the extra to > get it fixed. > > Steven Lancaster > Barrios Technology > NASA/JSC > 281-244-2444 (voice) > [EMAIL PROTECTED] > > -----Original Message----- > From: Mark Smeets [mailto:[EMAIL PROTECTED]] > Sent: Saturday, March 16, 2002 12:13 PM > To: CF-Talk > Subject: OT: Advice and opinion on client who has a problem paying bills > > Hi All, > > I realize this is off topic but I could use some advice from everyone on > this list. > > I have a client that is very stingy when it comes to paying bills. I've > already had one incident with her and that resulted in her getting out of > paying the majority of the bill but this time I fear when she gets her next > invoice, I'll have more trouble with her. > > The thing she likes to do is call me up and tell me there's a problem with > the site and of course since I'm just being the nice guy (the kiss of death > I know) I can just pull the site code up and see if I can find the problem. > Now the latest incident was a case of the links page not working correctly, > I told her it would take an hour to track down and fix and she put up quite > a fuss when I told her that she would be charged for this. (She tried to > argue her way out of paying) In the end I went ahead and fixed the problem > and I sent her a confirmation email before the work was started as well. She > never replied to that confirmation email even though I asked her too. > > So now I'm wondering what are my options. I know I'm going to have trouble > collecting from her, I mean there's more to their next invoice than this > links page and she is well aware of my rates. I don't exactly have the funds > to take her to small claims court either. > > The only option I have come up with is this. I can change the administrative > status on her account to "Disabled" instead of "Enabled" but I think I run > into a problem there because they already paid for the web site last year. > These are all new changes and problems. I figure if I go this route then the > BS will end and at least I will get my money. (She doesn't have FTP access) > > Any ideas are most welcome, I'm not exactly in a position to just dump her > as client but I'm getting sick and tired of being taken for a ride. > > -------------------------------------- > Mark Smeets / stranger0 / ICQ: 1062196 > [EMAIL PROTECTED] > http://www.prowerks.com/stranger > > "Life is a series of small victories" - Gene Simmons > > FAQ: http://www.thenetprofits.co.uk/coldfusion/faq > Archives: http://www.mail-archive.com/[email protected]/ > Unsubscribe: http://www.houseoffusion.com/index.cfm?sidebar=lists > ______________________________________________________________________ Get the mailserver that powers this list at http://www.coolfusion.com FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Archives: http://www.mail-archive.com/[email protected]/ Unsubscribe: http://www.houseoffusion.com/index.cfm?sidebar=lists
