Look for a PSIRT issue against the image and get a 'free' upgrade?
- Jared
On Sep 28, 2009, at 5:01 PM, Matthew Huff wrote:
It's not unusual practice in the industry, but usually Cisco will
require a "recertification" fee instead. They will send someone out
to make sure the equipment is still working etc... It's usually
about 2-3 x the cost of an annual contract. You might see if they
will do a recert instead. Otherwise, maybe your customer will learn
about being pennywise and pound foolish :)
----
Matthew Huff | One Manhattanville Rd
OTA Management LLC | Purchase, NY 10577
http://www.ox.com | Phone: 914-460-4039
aim: matthewbhuff | Fax: 914-460-4139
-----Original Message-----
From: [email protected] [mailto:cisco-nsp-
[email protected]] On Behalf Of Richey
Sent: Monday, September 28, 2009 4:55 PM
To: 'Cisco-NSP Mailing List'
Subject: [c-nsp] Smartnet pricing?
One of my customers called me today to ask me if this sounds right.
I don't
much about smartnet but I told him I knew where to ask about
this. He
said they let their initial smartnet contract expire about 5 years ago
because they never used the support and management couldn't justify
the
cost. Now they need a newer image because the current one they
are using
is buggy for whatever it is they are trying to do. They
contacted their
"rep" and the rep said Cisco wants them to pay for the last 5 years
of
smartnet plus however many going forward in order to get the
image. They
were quoted over $25k just to upgrade an image. The part that
sounds fishy
is being forced to pay for 5 years of smartnet. Does this sound
right?
Richey
_______________________________________________
cisco-nsp mailing list [email protected]
https://puck.nether.net/mailman/listinfo/cisco-nsp
archive at http://puck.nether.net/pipermail/cisco-nsp/
_______________________________________________
cisco-nsp mailing list [email protected]
https://puck.nether.net/mailman/listinfo/cisco-nsp
archive at http://puck.nether.net/pipermail/cisco-nsp/
_______________________________________________
cisco-nsp mailing list [email protected]
https://puck.nether.net/mailman/listinfo/cisco-nsp
archive at http://puck.nether.net/pipermail/cisco-nsp/
