Richey wrote: > One of my customers called me today to ask me if this sounds right. I don't > much about smartnet but I told him I knew where to ask about this. He > said they let their initial smartnet contract expire about 5 years ago > because they never used the support and management couldn't justify the > cost. Now they need a newer image because the current one they are using > is buggy for whatever it is they are trying to do. They contacted their > "rep" and the rep said Cisco wants them to pay for the last 5 years of > smartnet plus however many going forward in order to get the image. They > were quoted over $25k just to upgrade an image. The part that sounds fishy > is being forced to pay for 5 years of smartnet. Does this sound right? >
I once added smartnet to a 2811 over a year after purchasing it without. I didn't have to pay a recert or for the uncovered time. -- Seth Mattinen [email protected] Roller Network LLC _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
