Replace (upgrade?) the hardware and get a new contract? Then you have a spare too.
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Jared Mauch Sent: Monday, September 28, 2009 4:11 PM To: Matthew Huff Cc: 'Cisco-NSP Mailing List' Subject: Re: [c-nsp] Smartnet pricing? Look for a PSIRT issue against the image and get a 'free' upgrade? - Jared On Sep 28, 2009, at 5:01 PM, Matthew Huff wrote: > It's not unusual practice in the industry, but usually Cisco will > require a "recertification" fee instead. They will send someone out > to make sure the equipment is still working etc... It's usually > about 2-3 x the cost of an annual contract. You might see if they > will do a recert instead. Otherwise, maybe your customer will learn > about being pennywise and pound foolish :) > > > > ---- > Matthew Huff | One Manhattanville Rd > OTA Management LLC | Purchase, NY 10577 > http://www.ox.com | Phone: 914-460-4039 > aim: matthewbhuff | Fax: 914-460-4139 > > > -----Original Message----- > From: [email protected] [mailto:cisco-nsp- > [email protected]] On Behalf Of Richey > Sent: Monday, September 28, 2009 4:55 PM > To: 'Cisco-NSP Mailing List' > Subject: [c-nsp] Smartnet pricing? > > One of my customers called me today to ask me if this sounds right. > I don't > much about smartnet but I told him I knew where to ask about > this. He > said they let their initial smartnet contract expire about 5 years ago > because they never used the support and management couldn't justify > the > cost. Now they need a newer image because the current one they > are using > is buggy for whatever it is they are trying to do. They > contacted their > "rep" and the rep said Cisco wants them to pay for the last 5 years > of > smartnet plus however many going forward in order to get the > image. They > were quoted over $25k just to upgrade an image. The part that > sounds fishy > is being forced to pay for 5 years of smartnet. Does this sound > right? > > > > Richey > > _______________________________________________ > cisco-nsp mailing list [email protected] > https://puck.nether.net/mailman/listinfo/cisco-nsp > archive at http://puck.nether.net/pipermail/cisco-nsp/ > _______________________________________________ > cisco-nsp mailing list [email protected] > https://puck.nether.net/mailman/listinfo/cisco-nsp > archive at http://puck.nether.net/pipermail/cisco-nsp/ _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
