I took a quick look, and noticed a couple of things: - The '*result'* and '*emg_template'* variables have the same value "/brisbane/test/emergency_template.xml" - The create XML Document step should reference the template as the Source Document, and the end result in the Document field. Yours references the template on both fields. - The Keyword Transform Document has a spelling mistake (vaule) - This is not a problem if it's the same on the template xml, but I thought I'd point it out. - The Upload Document step is referencing a file called "grech.xml". I would think this is what the value for the 'result' variable should be.
I hope this helps. If not, I've sent you a copy of my script in a separate email. Cheers, *Angel Roberto Castaneda* On Sun, Mar 23, 2014 at 10:37 PM, Andrew Grech <[email protected]> wrote: > HI, Sorry for the SPAM! > > I have created the script however I am having issues with the document > transformation. > > I have the template file uploaded and set correctly however the end result > is just the template file. > > Thanks for your help. > > > On Sat, Mar 22, 2014 at 3:20 AM, Lelio Fulgenzi <[email protected]> wrote: > >> That's fantastic. >> >> Thanks so much. >> >> >> --- >> Lelio Fulgenzi, B.A. >> Senior Analyst, Network Infrastructure >> Computing and Communications Services (CCS) >> University of Guelph >> >> 519‐824‐4120 Ext 56354 >> [email protected] >> www.uoguelph.ca/ccs >> Room 037, Animal Science and Nutrition Building >> Guelph, Ontario, N1G 2W1 >> >> ------------------------------ >> *From: *"Ryan LaFountain (rlafount)" <[email protected]> >> *To: *"Lelio Fulgenzi" <[email protected]> >> *Cc: *[email protected], "Andrew Grech" <[email protected]> >> *Sent: *Friday, March 21, 2014 1:16:53 PM >> >> *Subject: *Re: [cisco-voip] CCX 9.0 Upload File >> >> Hi Lelio, >> >> That’s one of the advantages of using the Repository. If you use the >> Upload Document step to place the doc in the Repository it is replicated >> across to the other node automatically and is contained within DRS backups >> for B&R. >> >> Thank you, >> >> Ryan LaFountain >> Unified Contact Center >> Cisco Services >> Direct: +1 919 392 9898 >> Hours: M - F 9:00am - 5:00pm Eastern Time >> >> On Mar 21, 2014, at 1:04 PM, Lelio Fulgenzi <[email protected]> wrote: >> >> >> We're currently using an SQL database to store open/closed details but >> have been considering using an XML file instead. >> >> We have an HA configuration right now. Are files like this shared/updated >> automatically via replication or does that have to be written into the >> script? >> >> Lelio >> >> >> --- >> Lelio Fulgenzi, B.A. >> Senior Analyst, Network Infrastructure >> Computing and Communications Services (CCS) >> University of Guelph >> >> 519‐824‐4120 Ext 56354 >> [email protected] >> www.uoguelph.ca/ccs >> Room 037, Animal Science and Nutrition Building >> Guelph, Ontario, N1G 2W1 >> >> ------------------------------ >> *From: *"Ryan LaFountain (rlafount)" <[email protected]> >> *To: *"Andrew Grech" <[email protected]> >> *Cc: *[email protected] >> *Sent: *Friday, March 21, 2014 12:09:45 PM >> *Subject: *Re: [cisco-voip] CCX 9.0 Upload File >> >> Hi Andrew, >> >> I wouldn’t use the /opt/cisco/uccx/Customer directory even though the >> readme tells you to :) >> >> I would save XML files as documents to the Document Repository using >> the Upload Document step after calling the Authenticate User step and read >> the document from the Repository. This is much more resilient and easier to >> use IMO. >> >> Thank you, >> >> Ryan LaFountain >> Unified Contact Center >> Cisco Services >> Direct: +1 919 392 9898 >> Hours: M - F 9:00am - 5:00pm Eastern Time >> >> On Mar 21, 2014, at 10:24 AM, Andrew Grech <[email protected]> wrote: >> >> Hi I'm trying use the emergency script from >> https://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip.html >> >> I don't understand "and they should be place in customer location of >> UCCX". From googling and debugging today I'm assuming this has something to >> do with the method "System.getProperty(“uccx.customer.dir”)" >> and /opt/cisco/uccx/Customer. >> >> Where is /opt/cisco/uccx/Customer located? Is this directory separate to >> the documents management in UCCX? Do I initially have to SFTP these files >> directly to the server? >> >> Thanks >> >> Andrew >> _______________________________________________ >> cisco-voip mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/cisco-voip >> >> >> >> _______________________________________________ >> cisco-voip mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/cisco-voip >> >> >> >> > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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