Quoting Chris Lobkowicz <[EMAIL PROTECTED]>: > And partially related, what are users opinions of the various broadband > providers out there? Shaw, Nucleus, Telus, etc.
Telus: I use them at home, and we used them for awhile at work. I would have to say that their service is fairly reliable. The only problem I have every had was a few late night routing problems, but those have gone away. However if you look for any tech support, you might as well look somewhere else because their support sucks. It will take them forever to install or fix anything at your location, and when you do get a support agent on the line (after waiting on hold for an hour and being transfered to 12 different departments), odds are they won't know shit and will try their best to get you to hang up instead of resolving the problem. Shaw: I have never used them myself, but my brother uses them and I have heeard good and bad things. He thinks their great because he believes that it is way faster than DSL. However he has experienced connection issues, and even had his service temporarely disconnected for running a server. Another problem is that you cannot connect to their mail servers remotely, you are forced to use their webmail system. AT&T: We have an AT&T DSL line at work. So far they have provided us with reliable service. Their tech. support is good in comarison to Telus. You don't have to wait on hold, and when you get someone on the line, they will usually help you, or create a support ticket for you. Of course a couple times we were transfered to Sky Dome instead of our account rep. (I told my boss to try to get me tickets to Sundays game). Some of their techs. do seem like they could use some additional training though. For example, everyone I talk to tells me that I should not put up a firewall behind their router, but no one has been able to give me a reasonable explanation as to why it is not necessary. We have also had some problems with their mail. It often times out when trying to recieve mail, and their SMTP servers will not relay messages for people trying to send mail from their laptops at home, and they also have no web mail system. The other compaint I have is that their online toolkits don't display correctly under Mozilla on Konq. but they work reasonably well with Opera. Hope this helps, Jesse
