On Sat, Jul 25, 2009 at 5:57 PM, mike<[email protected]> wrote: > And these other computer makers probably don't sell premium units like Apple > nor charge what Apple does.
From what I understand of the consumer computer market, what you say is probably mostly true. It seems likely to me that after-the-sale support is part of the equation when speaking of the cost of Apple computers, but again, I have no experience with other makers. Perhaps nearly identical support and service is available even with $400 computers from just about any other maker. I just don't know. Perhaps you do and can enlighten me. My example of exemplary support is when my 5 year old 17" Mac PowerBook laptop died from a logic board failure. This machine had been purchased used from an individual and had no warranty whatsoever. I sent it to Apple for repair, and they informed me that a new logic board would not be available for at least two weeks, maybe more. They asked me if I wanted to wait, and if not, they would give me a brand new, latest model 17" MacBook Pro instead. I accepted their offer and they immediately shipped it to me free of charge. They also sent me my old machine, free of charge, so I could obtain whatever files were still on the hard drive, and even paid for the shipping of that computer back to them. Steve ************************************************************************* ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *************************************************************************
