This is part of why MicroSoft looks so bad in comparison. They write code to run on a pile of hardware put together by others. Some of these machines are well built and lots of others are not. Microsoft is often blamed for the fault of others.
When Apple screws up they own the problem whether it is hardware or software. It is easier for them just to say my bad and wade into fix the problem rather than the circle of finger pointing of a PC- Microsoft, assemblier, fabricator.... On Sat, Jul 25, 2009 at 8:21 PM, Rev. Stewart Marshall < [email protected]> wrote: > I think there is no question that Apple has figured out that Customer > Service (Good customer service) is one way of keeping customers brand loyal. > > Would that many other companies would follow suit. > > Hats off to Apple for showing other companies what it means to go above and > beyond. > > Stewart > > > At 07:05 PM 7/25/2009, you wrote: > >> No mistake on Apple's part at all. I had about three or so phone >> conversations with the representative from Apple in Austin, TX who >> arranged this swap of machines. I initially said to her upon hearing >> of her offer, "Are you kidding me?" She relied, "Absolutely not." >> She told me the the part was not immediately available and that Apple >> did not want to keep me waiting under the circumstances, but if I was, >> for whatever reason, particularly attached to the broken computer and >> wanted to wait, I could. A new computer was mine if I wanted to go >> that route instead. I took that offer. >> >> The Apple rep was completely aware of the fact it was a used >> computer when I bought it and she also knew who the original owner was >> by virtue of the computer's serial number, and they knew it had no >> warranty. None of that mattered because they did not have the part I >> needed and therefore they could not fulfill their repair promise >> within their normal time frame. That was the situation, and that was >> the level of service I received as a result. I told her that I wanted >> to write a letter of commendation on her behalf to Apple headquarters >> if she supported that. She said that would be fine and she >> appreciated it and gave me the proper address. Clearly no mistake or >> improper procedures were involved in that happy experience. >> >> Steve >> > > Rev. Stewart A. Marshall > mailto:[email protected] > Prince of Peace www.princeofpeaceozark.org > Ozark, AL SL 82 > > > ************************************************************************* > ** List info, subscription management, list rules, archives, privacy ** > ** policy, calmness, a member map, and more at http://www.cguys.org/ ** > ************************************************************************* > -- John Duncan Yoyo -------------------------------o) ************************************************************************* ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *************************************************************************
