On Sat, Jul 25, 2009 at 6:33 PM, mike<xha...@gmail.com> wrote: > This seems extreme even for Apple. Why would they do something like this > outside the 1 year warranty or 3 year extended? This seems more like a very > pleasant mistake on Apple's part then anything near the norm. The times > I've dealt with Apple they have been fine, but not crazy like this seems to > be.
No mistake on Apple's part at all. I had about three or so phone conversations with the representative from Apple in Austin, TX who arranged this swap of machines. I initially said to her upon hearing of her offer, "Are you kidding me?" She relied, "Absolutely not." She told me the the part was not immediately available and that Apple did not want to keep me waiting under the circumstances, but if I was, for whatever reason, particularly attached to the broken computer and wanted to wait, I could. A new computer was mine if I wanted to go that route instead. I took that offer. The Apple rep was completely aware of the fact it was a used computer when I bought it and she also knew who the original owner was by virtue of the computer's serial number, and they knew it had no warranty. None of that mattered because they did not have the part I needed and therefore they could not fulfill their repair promise within their normal time frame. That was the situation, and that was the level of service I received as a result. I told her that I wanted to write a letter of commendation on her behalf to Apple headquarters if she supported that. She said that would be fine and she appreciated it and gave me the proper address. Clearly no mistake or improper procedures were involved in that happy experience. Steve ************************************************************************* ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *************************************************************************
