This seems extreme even for Apple. Why would they do something like this outside the 1 year warranty or 3 year extended? This seems more like a very pleasant mistake on Apple's part then anything near the norm. The times I've dealt with Apple they have been fine, but not crazy like this seems to be.
On Sat, Jul 25, 2009 at 3:22 PM, [email protected] <[email protected]>wrote: > On Sat, Jul 25, 2009 at 5:57 PM, mike<[email protected]> wrote: > > > And these other computer makers probably don't sell premium units like > Apple > > nor charge what Apple does. > > From what I understand of the consumer computer market, what you say > is probably mostly true. It seems likely to me that after-the-sale > support is part of the equation when speaking of the cost of Apple > computers, but again, I have no experience with other makers. Perhaps > nearly identical support and service is available even with $400 > computers from just about any other maker. I just don't know. > Perhaps you do and can enlighten me. > > My example of exemplary support is when my 5 year old 17" Mac > PowerBook laptop died from a logic board failure. This machine had > been purchased used from an individual and had no warranty whatsoever. > I sent it to Apple for repair, and they informed me that a new logic > board would not be available for at least two weeks, maybe more. They > asked me if I wanted to wait, and if not, they would give me a brand > new, latest model 17" MacBook Pro instead. I accepted their offer and > they immediately shipped it to me free of charge. They also sent me > my old machine, free of charge, so I could obtain whatever files were > still on the hard drive, and even paid for the shipping of that > computer back to them. > > Steve > > > ************************************************************************* > ** List info, subscription management, list rules, archives, privacy ** > ** policy, calmness, a member map, and more at http://www.cguys.org/ ** > ************************************************************************* > ************************************************************************* ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *************************************************************************
