> Since IT was never around they didn't > have a clue that there were problems. IT thinks "everything runs."
My users can get a hold of me 8 different ways: -Send an email to the help desk which automatically opens a ticket in the system and sends an email to everyone in IT. -Send me an email directly. My Blackberry gets it instantly. -Call my published cell number. -Call my desk phone. -Call the help desk line. -Walk into my office. -Grab my DBA at the coffee machine and tell him. -Catch me as I walk around the offices. (The 9th way is to tell me when we go get sushi at Matuba in Arlington, but that's only a group of about 8-10 regulars from 4 different depts.) They make use of every method. Everyone on staff knows me and I know everyone. Recently, when I was at one of our remote sites, a user sent a help desk email a few minutes before COB, which pinged me on my Blackberry within seconds. She didn't even make it to the bathroom before she saw me responding to her inquiry. My system monitoring app sends me an email whenever it detects a that server/service isn't responding or a pre-set status, like low disk space, is triggered. What you described is what we in the field would call a "poorly run business." IT is taking its cues from the top, as the company circles the drain. ************************************************************************* ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *************************************************************************
