> Hello guys,
> I give support at MandrakeExpert and there was an
> incident created by an user very dissatisfied with
> Mandrake Linux 9.2. If you guys want to take a closer
> look, the incident number is 72784. The user says
> after upgrading to Mandrake 9.2 from Mandrake 9.0 he's
> lost a lot of features and customization he'd made. In
> answer to him, I said I would forward his complains
> about mdk 9.2 to Cooker guys to try to improve the
> next version. What do you guys think about his
> opnions? Do you think these things can be changed?
> Below is the message transcript.
> Later,
> Alberto M.
> ----------------------------------------------
> I just installed Mandrake 9.2 over my 9.0. I have
> lost the following functions, and I want them
> back.
> kpp - I had a button on my pannel to launch kpp to
> dial my isp. Now there is no function there.

Some large KDE packages were split into smaller packages. This is a good
thing, since now you can install kmail without having to install potential
security risks (like pppd which is required by kppp), for instance in an
office where no-one has a modem. You don't need the scanning libraries
just to install a screenshot tool.

Yes, unfortunately this causes a bit of pain for end-users installing
software which "disappears".

>
> Superuser file manager - There was a superuser
> file manager under the file manager section of my
> start menu. It is now gone. What is the function
> that it linked to so I can get it back and
> manipulate the files as root without haveing to
> mess around with an su in a terminal somewhere?

No idea why this was removed, after we actually fixed them to work
correctly (use filemanagement profile and work in non-KDE desktops). For
now, drag/drop your "Home" icon to the desktop,
right-click->properties->execute->run as->"root".

>
> Kmail address book is gone - Kmail is now asking
> for an address book. I want the one I was using
> before.

See (1).

>
> Under the configuration menu the login manager
> asked for the root password and let me do useful
> stuff. The new version doesn't.

The "Administration" button was still there last time I looked.

>
> So far, I consider 9.2 a major step backward. I
> have to send this message from Windows.
>
> [after, he sent another one]:
>
> I have reloaded the packages for KPPP and KAddressBook
> to my system. KAddressBook did find all my e-mail
> addresses. Incidently, I also lost the game Freecell.
>
> My bigger problem is I can't connect to my ISP through
> my modem. The connections got lost when I upgraded. I
> did use the config tool to setup the internet
> connection, but none of my programs (Kmail, pan,
> galleon, mozilla, opera, etc.) can connect, and all
> report that they are unable to connect to the
> requested host.
>
> Finally, my SCSI devices have disappeared. My swap
> file is on the SCSI drive, so this is a potential
> problem. At least I have 512 meg of memory.

What SCSI controller is it? Are any errors listed in dmesg?

>
> Please help. I have to use Windows whenever I want to
> go to the net, and I can't install my Win4Lin until I
> get the internet connection back up to get the latest
> modified kernel from Netraverse.

No need for this, win4lin kernels are available in contrib (and thus
PowerPack/ProSuite).

>
> Finally, can you go back to the old x-windows signon
> window. With the new one, you can only login for users
> that are on the list. The old one also allowed you to
> enter the user's name.

I guess you have mdkkdm. Use Mandrake Control Center->Hardware->Login
Manager (or similar) to change this. (This is a change from 9.0->9.1)

> I was hoping to change the
> window, or at least add root to the list by using the
> login manager from the desktop manager (don't you
> think this should be in the configuration manager
> too?), and selected the administrator button. The
> window appeard to allow me to enter the root password.
> The main window went blank and said loading. But then
> it blinked for a minute. I could see that the text
> boxes were active. Then almost instantly, it went
> blank again, and the window was as it is when the
> program starts. So I cannot change the login
> interface.

I can't make out what the user is doing here.
kcontrol->Administration->Login Mangager? I am sure this works.

It seems the user has some X configuration issue. Try starting a terminal,
and running:
$ su
# kcontrol
I'm guessing it can't connect to the X server (no idea how he got it that
way ...).

>
> Is there some way to get rid of the background on all
> the pseudo terminals on F1 through F6?
>

Edit /etc/sysconfig/bootsplash (and make the obvious change)

> Can the startup and shutdown all be set to default to
> verbose mode?

Add 'splash=verbose' or 'splash=0' to the append options in the bootloader.

>
> The new kde icons look like they were stollen from
> Windows XP. Any way to go back to the old ones?

KDE Control Center->LooknFeel->Icons ? I can't remember what 9.0 had by
default, maybe we didn't have Crystal back then?

>
> It does look to me as though you rushed this to the
> field, and did not do complete testing.

So far, there are only real problems I have seen for this user, the kppp
thing and the SCSI thing, the rest were either by design (bootsplash, KDE
package splits) or work for me (ie kdm configuration).

I'm guessing the removal of the super user menus was also by design (but
no-one has answered that), although I think they should have been kept.

> This is the
> kind of thing I expect from Microsoft.

I think that's an unfair comparison to make.

Regards,
Buchan



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