However, there is one thing that I sometimes see and which annoys me a bit. Some mandrakesoft people have a habit of not, or only rarely reply on emails, even when there are patches for the problem in it. Some people (like yourself) are very cooperative. This shows. There are components of the distro which are buggy only (IMO) because of this fact.
Danny makes a really good point here.
I've been calling you guys IgnoreDrake for a long time, because I used to get less than half of my emails answered. Things are better now because I know who/how/what to ask, but it's VERY annoying and inhibiting for a newbie to get totally ignored by the people he's trying to help.
Current solution: "We can't answer 1000 email a day."
Better solution: Give people more information so they don't have to ask questions. If the info is already there, make it clearer how to find it.
Last Resort: Give volunteers more organizational/official power OR appoint an empoyee exclusively to organize volunteer work (Lenny currently does a lot more than that). Or something similar.
Just my 2 cents. Austin
--
Austin Acton Hon.B.Sc.
Synthetic Organic Chemist, Teaching Assistant
Department of Chemistry, York University, Toronto
MandrakeClub Volunteer (www.mandrakeclub.com)
homepage: www.groundstate.ca