On Wed, Oct 23, 2013 at 7:46 AM, Max Waterman <[email protected]>wrote:
> On 23/10/13 14:54, Menard, Alexis wrote: > >> At the end the problem is not the place where to put the bug reports but >> rather how to make easy to report. QA should work on a simple way to report >> bug and the problem will be solved. >> > > I could provide valid argument to some of the things you say[0]...but, in > the end, what you say above, is true and, I think, accurately encompases my > objective. > > I just encourage people to not look at this problem from the point of view > of the bug fixer, the tester, the QA bod, or a manager, but from the point > of view of the people who actually have to file the bugs in the first > place. It should be trivial to report a bug - that way you get to hear > about more of them. It should *not* rely (as one Qt engineer told me once) > on how important it is to the person reporting the bug...he said, "if it's > not important enough for you to file a JIRA bug, then it's not important > enough for me". It might be not important at all to me, but is to you; and > vice versa - I don't see any correlation at all. > > Looking at > <https://code.google.com/p/**chromium/issues/entry<https://code.google.com/p/chromium/issues/entry>>, > I agree that it is dead simple and satisfies the argument I am putting. > > Max. > > [0] particularly the mention of Qt, which is a world I came from and > include in "In my experience"; and is another example of why not to use > JIRA, imo - or, perhaps I should say, why JIRA needs to be simpler/easier. I agree with Max on this point; time is a precious commodity, and the time of users contributing bug defects should not be wasted with them trying to figure out how and where to file an issue. To that end,it would be valuable to have QA tracking the JIRA bounce rate for for users that go to the JIRA site and never create an account or file an issue. If those numbers are low, we don't have anything to worry about. If those numbers are high, we should evaluate ways to simplify the bug capturing process. Can our JIRA instance be instrumented with Google Analytics? James
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