At 01:22 PM 1/3/2006 -0600, you wrote:
>I purchased an expensive HP Pavillion in early 2005, along with
>premium support. By the fall of 2005, the machine was having serious
>problems. I have been going round & round with HP tech support, & it
>has been a complete disaster. I am documenting the entire debacle on
>my web site, at:
Quite a saga, .. but one which points a very important policy that we
always use here:
NEVER purchase a 'critical system/component' from anyone where the sales
person's desk is NOT available to sit on while they repair your machine.
We always use local suppliers, .. and I know where our contact's desk is in
case there are problems, as well as the owner's desk.
Lee
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