At 02:49 PM 1/3/2006 -0600, you wrote:
>On Jan 3, 2006, at 2:37 PM, Scott Granneman wrote:
> > dude, most of these people, you can barely understand 'em. their
> > accents are
> > so thick, and the phone line is so poor, that i just use hp's im
> > service now
> > instead of the phone.
>
>That's my point. Simply writing that their accents are thick and the
>lines are poor is not nearly as compelling as an audio recording.
Recommendation - you're talking with idiots, so you have to talk on their
level.
1) The screen is blank!
2) Yes, it's plugged it and there is a power light!
3) It worked yesterday!
4) Yes, I tried the restore CD!
5) When do I get a new machine?
NEVER try to give them additional information - it only confuzeles them.
Lee
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