> We just cam out with a policy to add our helpdesk phone number to the
> headers telling them to ask for the mail administrator if they do not get
an
> email response.

This is a good option, providing they know how to get to the headers...

The false positives we get are usually from the totally clueless. I have
been seeing some strange stuff lately too, like what I posted earlier today
with ameritech.

I decided to follow suit with not whitelisting postmaster and they will just
have to read the body of the bounce message to send the email properly for
help. Our phone number is also in the error message.


Sheldon


Sheldon Koehler, Owner/Partner        http://www.tenforward.com
Ten Forward Communications           360-457-9023
Nationwide access, neighborhood support!

"Whenever you find yourself on the side of the majority, it's time
to pause and reflect." Mark Twain


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