All, We're missing one huge point and that is why purchase support agreements from Ipswitch.
Let's review. 1. To get phone support. 2. To get major software updates. Everyone else keeps adding: 3. To get security hotfixes. However, #3 is incorrect: From Ipswitch.com Patches and Upgrades - Registered users for the current major version of a product may obtain patches and minor updates within that version. Upgrades to the next major version of a product are available only under warranty or Service Agreement. So, let's review the two options. 1. Phone Support -- I think I can speak for the majority of the users on this list when I say that we've probably called Ipswitch once just because we were lazy. The reality is that the users on this list (and therefore the people who are freaking out) are technically savvy and can research a configuration issue/problem without calling Ipswich. Therefore we don't need a support agreement for phone support. 2. Major Software Updates. -- There aren't going to be anymore unless you KNOW you're going to ICS which gets you a discount. So, there's really no reason to renew a support contract or to freak out. 8.13 is out and will continue to suffice the vast majority of its users for 12-36 months. That's an eternity in technology terms. The only reason to freak out is because Ipswich has pissed off their customer base by not giving people a heads up and slapping us in the fact with the price tag on a piece of software that we probably won't use. Mark --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
