DS> I hate to disagree with you! See below email. I am also working on DS> finding in my archive another email between Scott and self clarifying DS> Service Agreements this same topic.
You're correct, the SA did used to cover all products. I believe the actual wording on their site indicated that an SA covered ALL products purchased but was silent to the matter of multiple servers. When we purchased our second set of products for a second server we confirmed that the SA did cover all of our software from Declude. So, this is a change. However, I feel like it's a fairly reasonable one. If I run Declude on 3 servers then I'm getting much more utility than someone running 1 so my SA should be higher. As long as they keep the SA at a reasonable price that is. It would be a smart move, I think, to discount the additional SA's the same way they discount multiple purchases of the same product since they don't have any additional Sales/Marketing/Development costs involved. The one thing an SA does is create a "hardware" tax. For example, we've decided that it will be cheaper to upgrade one of our older installations to bleeding edge dual 3.6G Xeon with 1M L2 and 800 FSB than purchase a 3rd set of Declude licenses and SA. I would rather have a less bleeding edge machine and a tertiary system but the software costs make that prohibitive. It wouldn't cost Declude any more to sell a 3rd copy of JM/Virus and SA at 50% discount but at near full price, the more advanced hardware is cheaper to buy instead of cheaper hardware+more software. The one thing that I think should be addressed is Declude's licensing policy on a hot-spare system. I know there are some that keep a backup server fully loaded and ready to take over if a primary goes down. This is like our MS SQL license that allows us to keep an additional copy of SQL server on another machine and setup replication if the second machine is only used for failover when the primary is down. Nevertheless, it's great to see the continued advancement of Declude and these new features. I think the new mgmt is starting to get their feet under them here and I expect we'll continue to be some great support and enhancements from Declude. -- Best regards, David mailto:[EMAIL PROTECTED] --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
