Hi,
- Browser *(Client Browser firfox and chrome)*
- OS *(Client browser linx and OTRS running on Linux)*
- OTRS Version *(3.0.6)*
- What Host (Linux, Win) *Host is linux*
- Webserver *(Apache)*
- Is anything in the logs (apache / nginx error log) and OTRS Log that
maybe related to you action
- when does the error occur?
*
When i hit on Login page.... Too Old browser message displayed and on
alert bo javascript message displayed of "*TypeError: Cannot call method
'Init' of undefined*" in common JS file
In error log:*
[Sat Mar 28 23:44:11 2015] [error] [;] File does not exist:
/opt/iplOTRS/var/httpd/htdocs/skins/Agent/default/css-cache/CommonCSS_f0d8130800dc2d7b6a226b692b4a8776.css,
referer:
https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;Profile=last-search;SortBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1;TicketID=161936
[Sat Mar 28 23:44:13 2015] [error] [;] File does not exist:
/opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js,
referer:
https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;Profile=last-search;SortBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1;TicketID=161936
[Sat Mar 28 23:44:22 2015] [error] [;] File does not exist:
/opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js,
referer: https://support.innovative-pk.com/otrs/index.pl
*In access log i get following msgs:*
; - - [29/Mar/2015:03:57:26 -0700] "GET /otrs/index.pl HTTP/1.1" 200
10732 "-" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101
Firefox/36.0"
;2 - - [29/Mar/2015:03:57:27 -0700] "GET /" 200 275 "-" "-"
; - - [29/Mar/2015:03:57:27 -0700] "GET
/otrs-web/js/js-cache/ModuleJS_262e1655ed48a1645e7d6aaa7eab7cd8.js
HTTP/1.1" 200 680 "https://support.innovative-pk.com/otrs/index.pl";
"Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0"
; - - [29/Mar/2015:03:57:27 -0700] "GET
/otrs-web/js/js-cache/CommonJS_bb6e60a0b78bf3e1bd894440b20a34a8.js
HTTP/1.1" 200 300568 "https://support.innovative-pk.com/otrs/index.pl";
"Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0"
; - - [29/Mar/2015:03:57:40 -0700] "GET
/otrs-web/skins/Agent/default/css-cache/CommonCSS_d2cb2cb04e61217e3345baf51d998492.css
HTTP/1.1" 404 283 "https://support.innovative-pk.com/otrs/index.pl";
"Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0"
; - - [29/Mar/2015:03:57:40 -0700] "GET
/otrs-web/skins/Agent/default/css/thirdparty/ui-theme/jquery-ui.css
HTTP/1.1" 200 30158 "https://support.innovative-pk.com/otrs/index.pl";
"Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0"
; - - [29/Mar/2015:03:57:40 -0700] "GET
/otrs-web/js/js-cache/CommonJS_dd46ed1a27280cd74ffde3b1f18acd58.js
HTTP/1.1" 404 263 "https://support.innovative-pk.com/otrs/index.pl";
"Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0"
On 4/8/2015 10:43 AM, Johannes Nickel wrote:
Hey,
to help you we need some more information like:
- Browser
- OS
- OTRS Version
- What Host (Linux, Win)
- Webserver
- Is anything in the logs (apache / nginx error log) and OTRS Log that
maybe related to you action
- when does the error occur?
regards
Johannes
2015-04-08 7:10 GMT+02:00 Ali Umair <aum...@i2cinc.com
<mailto:aum...@i2cinc.com>>:
Hi,
I am facing same issue in OTRS. Can anyone please guide how i
fix this issue?? Its humble request if someone help or guide me??
[ERROR] JavaScriptError: Cannot call method 'Init' of undefined
•
/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212Uncaught
TypeError: Cannot call method 'Init' of undefined
•
TargetNS.HandleFinalError/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212
• (anonymous
function)/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:546
•
c.b.extend.ready/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37
•
c.t/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37
/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:168[ERROR]
JavaScriptError: Cannot call method 'Init' of undefined
•
/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212Uncaught
TypeError: Cannot call method 'Init' of undefined
•
TargetNS.HandleFinalError/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212
• (anonymous
function)/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:546
•
c.b.extend.ready/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37
--
--
*Best Regards*
*Ali Umair *
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--
--
*Best Regards*
*Ali Umair | Software Engineer *
*i**2**c**Pakistan*| 04-Old FCC, Ferozepur Road, Lahore, PAKISTAN
Ph: 0092-42-111 000 911 X 171 | Cell: +92-334-4556898
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