On 04/08/2015 07:57 AM, Ali Umair wrote:
Hi,- Browser *(Client Browser firfox and chrome)* - OS *(Client browser linx and OTRS running on Linux)* - OTRS Version *(3.0.6)* - What Host (Linux, Win) *Host is linux* - Webserver *(Apache)* - Is anything in the logs (apache / nginx error log) and OTRS Log that maybe related to you action - when does the error occur? * When i hit on Login page.... Too Old browser message displayed
Maybe the problem is actually what the error message says? Your browsers are too old?
You didn't include the browser versions. Cheers, Moritz
and on alert bo javascript message displayed of "*TypeError: Cannot call method 'Init' of undefined*" in common JS file In error log:* [Sat Mar 28 23:44:11 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/skins/Agent/default/css-cache/CommonCSS_f0d8130800dc2d7b6a226b692b4a8776.css, referer: https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;Profile=last-search;SortBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1;TicketID=161936 [Sat Mar 28 23:44:13 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js, referer: https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;Profile=last-search;SortBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1;TicketID=161936 [Sat Mar 28 23:44:22 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js, referer: https://support.innovative-pk.com/otrs/index.pl *In access log i get following msgs:* ; - - [29/Mar/2015:03:57:26 -0700] "GET /otrs/index.pl HTTP/1.1" 200 10732 "-" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0" ;2 - - [29/Mar/2015:03:57:27 -0700] "GET /" 200 275 "-" "-" ; - - [29/Mar/2015:03:57:27 -0700] "GET /otrs-web/js/js-cache/ModuleJS_262e1655ed48a1645e7d6aaa7eab7cd8.js HTTP/1.1" 200 680 "https://support.innovative-pk.com/otrs/index.pl"; "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0" ; - - [29/Mar/2015:03:57:27 -0700] "GET /otrs-web/js/js-cache/CommonJS_bb6e60a0b78bf3e1bd894440b20a34a8.js HTTP/1.1" 200 300568 "https://support.innovative-pk.com/otrs/index.pl"; "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0" ; - - [29/Mar/2015:03:57:40 -0700] "GET /otrs-web/skins/Agent/default/css-cache/CommonCSS_d2cb2cb04e61217e3345baf51d998492.css HTTP/1.1" 404 283 "https://support.innovative-pk.com/otrs/index.pl"; "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0" ; - - [29/Mar/2015:03:57:40 -0700] "GET /otrs-web/skins/Agent/default/css/thirdparty/ui-theme/jquery-ui.css HTTP/1.1" 200 30158 "https://support.innovative-pk.com/otrs/index.pl"; "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0" ; - - [29/Mar/2015:03:57:40 -0700] "GET /otrs-web/js/js-cache/CommonJS_dd46ed1a27280cd74ffde3b1f18acd58.js HTTP/1.1" 404 263 "https://support.innovative-pk.com/otrs/index.pl"; "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0" On 4/8/2015 10:43 AM, Johannes Nickel wrote:Hey, to help you we need some more information like: - Browser - OS - OTRS Version - What Host (Linux, Win) - Webserver - Is anything in the logs (apache / nginx error log) and OTRS Log that maybe related to you action - when does the error occur? regards Johannes 2015-04-08 7:10 GMT+02:00 Ali Umair <aum...@i2cinc.com <mailto:aum...@i2cinc.com>>: Hi, I am facing same issue in OTRS. Can anyone please guide how i fix this issue?? Its humble request if someone help or guide me?? [ERROR] JavaScriptError: Cannot call method 'Init' of undefined • /otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212Uncaught TypeError: Cannot call method 'Init' of undefined • TargetNS.HandleFinalError/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212 • (anonymous function)/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:546 • c.b.extend.ready/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37 • c.t/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37 /otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:168[ERROR] JavaScriptError: Cannot call method 'Init' of undefined • /otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212Uncaught TypeError: Cannot call method 'Init' of undefined • TargetNS.HandleFinalError/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212 • (anonymous function)/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:546 • c.b.extend.ready/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37 -- -- *Best Regards* *Ali Umair * _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev _______________________________________________ OTRS mailing list: dev - Webpage:http://otrs.org/ Archive:http://lists.otrs.org/pipermail/dev To unsubscribe:http://lists.otrs.org/cgi-bin/listinfo/dev-- -- *Best Regards* *Ali Umair | Software Engineer * *i**2**c**Pakistan*| 04-Old FCC, Ferozepur Road, Lahore, PAKISTAN Ph: 0092-42-111 000 911 X 171 | Cell: +92-334-4556898 _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
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