Browser version is Firefox 13.0.1
On 4/8/2015 12:09 PM, Moritz Lenz wrote:
On 04/08/2015 07:57 AM, Ali Umair wrote:
Hi,
- Browser *(Client Browser firfox and chrome)*
- OS *(Client browser linx and OTRS running on Linux)*
- OTRS Version *(3.0.6)*
- What Host (Linux, Win) *Host is linux*
- Webserver *(Apache)*
- Is anything in the logs (apache / nginx error log) and OTRS Log that
maybe related to you action
- when does the error occur?
*
When i hit on Login page.... Too Old browser message displayed
Maybe the problem is actually what the error message says? Your
browsers are too old?
You didn't include the browser versions.
Cheers,
Moritz
and on
alert bo javascript message displayed of "*TypeError: Cannot call method
'Init' of undefined*" in common JS file
In error log:*
[Sat Mar 28 23:44:11 2015] [error] [;] File does not exist:
/opt/iplOTRS/var/httpd/htdocs/skins/Agent/default/css-cache/CommonCSS_f0d8130800dc2d7b6a226b692b4a8776.css,
referer:
https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;Profile=last-search;SortBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1;TicketID=161936
[Sat Mar 28 23:44:13 2015] [error] [;] File does not exist:
/opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js,
referer:
https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;Profile=last-search;SortBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1;TicketID=161936
[Sat Mar 28 23:44:22 2015] [error] [;] File does not exist:
/opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js,
referer: https://support.innovative-pk.com/otrs/index.pl
*In access log i get following msgs:*
; - - [29/Mar/2015:03:57:26 -0700] "GET /otrs/index.pl HTTP/1.1" 200
10732 "-" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101
Firefox/36.0"
;2 - - [29/Mar/2015:03:57:27 -0700] "GET /" 200 275 "-" "-"
; - - [29/Mar/2015:03:57:27 -0700] "GET
/otrs-web/js/js-cache/ModuleJS_262e1655ed48a1645e7d6aaa7eab7cd8.js
HTTP/1.1" 200 680 "https://support.innovative-pk.com/otrs/index.pl"
"Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101
Firefox/36.0"
; - - [29/Mar/2015:03:57:27 -0700] "GET
/otrs-web/js/js-cache/CommonJS_bb6e60a0b78bf3e1bd894440b20a34a8.js
HTTP/1.1" 200 300568 "https://support.innovative-pk.com/otrs/index.pl"
"Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101
Firefox/36.0"
; - - [29/Mar/2015:03:57:40 -0700] "GET
/otrs-web/skins/Agent/default/css-cache/CommonCSS_d2cb2cb04e61217e3345baf51d998492.css
HTTP/1.1" 404 283 "https://support.innovative-pk.com/otrs/index.pl"
"Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101
Firefox/36.0"
; - - [29/Mar/2015:03:57:40 -0700] "GET
/otrs-web/skins/Agent/default/css/thirdparty/ui-theme/jquery-ui.css
HTTP/1.1" 200 30158 "https://support.innovative-pk.com/otrs/index.pl"
"Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101
Firefox/36.0"
; - - [29/Mar/2015:03:57:40 -0700] "GET
/otrs-web/js/js-cache/CommonJS_dd46ed1a27280cd74ffde3b1f18acd58.js
HTTP/1.1" 404 263 "https://support.innovative-pk.com/otrs/index.pl"
"Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101
Firefox/36.0"
On 4/8/2015 10:43 AM, Johannes Nickel wrote:
Hey,
to help you we need some more information like:
- Browser
- OS
- OTRS Version
- What Host (Linux, Win)
- Webserver
- Is anything in the logs (apache / nginx error log) and OTRS Log that
maybe related to you action
- when does the error occur?
regards
Johannes
2015-04-08 7:10 GMT+02:00 Ali Umair <aum...@i2cinc.com
<mailto:aum...@i2cinc.com>>:
Hi,
I am facing same issue in OTRS. Can anyone please guide how i
fix this issue?? Its humble request if someone help or guide me??
[ERROR] JavaScriptError: Cannot call method 'Init' of undefined
•
/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212Uncaught
TypeError: Cannot call method 'Init' of undefined
•
TargetNS.HandleFinalError/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212
• (anonymous
function)/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:546
•
c.b.extend.ready/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37
•
c.t/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37
/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:168[ERROR]
JavaScriptError: Cannot call method 'Init' of undefined
•
/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212Uncaught
TypeError: Cannot call method 'Init' of undefined
•
TargetNS.HandleFinalError/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212
• (anonymous
function)/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:546
•
c.b.extend.ready/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37
--
--
*Best Regards*
*Ali Umair *
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--
--
*Best Regards*
*Ali Umair | Software Engineer *
*i**2**c**Pakistan*| 04-Old FCC, Ferozepur Road, Lahore, PAKISTAN
Ph: 0092-42-111 000 911 X 171 | Cell: +92-334-4556898
_______________________________________________
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_______________________________________________
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Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
--
--
*Best Regards*
*Ali Umair | Software Engineer *
*i**2**c**Pakistan*| 04-Old FCC, Ferozepur Road, Lahore, PAKISTAN
Ph: 0092-42-111 000 911 X 171 | Cell: +92-334-4556898
_______________________________________________
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Archive: http://lists.otrs.org/pipermail/dev
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