Hi -
The problem does appear to be with your nameserver.
We will get that web link fixed - apologies about that.
Has anyone else had problems getting through to support on the phones
recently, or is this an isolated incident?
Regards,
sA
Scott Allan
Director, OpenSRS
[EMAIL PROTECTED]
On Wed, 14 Feb 2001 [EMAIL PROTECTED] wrote:
> Have no idea if this is an OpenSRS problem, registry problem or my problem.
> I have been running my own DNS for over 5 years. All my other domains (about
> 150) on the DNS server are functioning. This domain that is down now
> 1295netNames.com was functioning for a week or so fine. I have made no
> changes on my end but the domain has quite working today. This is really
> embarrassing to us, how can we sell domains when we can't even keep ours
> running? I have double and triple checked the DNS entries for this domain
> and can't find a problem on this end. That is not to say there is not one, I
> just can't find it..
>
> This is not unlike the same exact problem I had last week with eAustin.com.
> This was even more embarrassing since I assured this customer that there
> would be NO downtime for his site which is high profile. All I did in this
> case was do a transfer then pug in our DNS servers after the transfer. AS
> far as I can remember, the problems started before I plugged in our DNS
> servers but after the transfer.
>
> On to the bigger problem. When I had this problem last week, I sent an
> email explaining the urgency of the matter and asked for some quick help to
> make sure it was not on OpenSRS' end. A week or so later still no response!
> I only sent an email because I had a terribly hard time trying to find the
> phone number on the Opensrs site. Anyhow, the domain last week just
> mysteriously started working without any changes on my end whatsoever about
> an hour or two after the email I sent but never did get a response..
>
> Since we had been down for at least a good part of the day, I tried
> looking for the number again. I went to http://www.opensrs.org/ clicked on
> RSP support, then contact support and I go this:
>
> Sorry -- the page you requested was not found on this server.
> If you followed a broken link on this site, please email Technical Support.
> Click here to return to our home page.
>
> Thank-you for visiting OpenSRS!
>
>
> On this error page I noticed a little link in the masthead graphic that
> said "contact us". I clicked it and to my joy I found the phone number. I
> called the 800 number and followed the prompts to OpenSRS support. After
> doing so the menu would either start over from the main menu or transfer me
> to a number that would just ring forever with no answer! After 30 rings or
> so, I decided to hang up. I tried this process over and over getting the
> same alternating results, thrown to the beginning of the menu or to the
> infinitely ringing extension.
>
>
> Still no response to my email from today or last week. Still down!
> Still no way to get in contact with OpenSRS in a timely fashion..
>
> Although, this could I guess in some way be my fault or a problem on my
> end I doubt it. I am very pleased with OpenSRS since the beginning of the
> program but am pretty disappointed in them over the last week or so.
>
> Can anyone help? Are you there OpenSRS? I know they use to monitor the
> group and looks like they still do, maybe I will get lucky and they will
> read my post..
>
> Has anyone else had experiences like this where a domain just goes dead for
> no reason then comes back when it feels like with no changes on your end?
>
> Todd
>
> Reserve Your Domain For ONLY $12.95!!!!!
> No strings, no need to buy anything else!
> http://www.1295netNames.com
>
>
