Actually, I'm quite glad at the myriad of responses - it made you look a
little deeper and solve your problem.
And you also pointed out a bad link (which we'll fix) and a potential
problem with the phone system (which we'll investigate).
No need to apologize :)
Charles Daminato
TUCOWS Product Manager (ccTLDs)
[EMAIL PROTECTED]
On Wed, 14 Feb 2001 [EMAIL PROTECTED] wrote:
> It was just a darn setting in my DNS that had me only listening for DNS on
> one IP.. Damn.. Darn.. Darn.. Arrggg..
>
> Sorry to bother the list and Opensrs with this..
>
> Thanks for the help..
>
> Todd
>
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Scott Allan
> Sent: Wednesday, February 14, 2001 8:31 PM
> To: [EMAIL PROTECTED]
> Cc: [EMAIL PROTECTED]
> Subject: Re: My domain down!
>
>
> Hi -
>
> The problem does appear to be with your nameserver.
>
> We will get that web link fixed - apologies about that.
>
> Has anyone else had problems getting through to support on the phones
> recently, or is this an isolated incident?
>
> Regards,
>
> sA
> Scott Allan
> Director, OpenSRS
> [EMAIL PROTECTED]
>
> On Wed, 14 Feb 2001 [EMAIL PROTECTED] wrote:
>
> > Have no idea if this is an OpenSRS problem, registry problem or my
> problem.
> > I have been running my own DNS for over 5 years. All my other domains
> (about
> > 150) on the DNS server are functioning. This domain that is down now
> > 1295netNames.com was functioning for a week or so fine. I have made no
> > changes on my end but the domain has quite working today. This is really
> > embarrassing to us, how can we sell domains when we can't even keep ours
> > running? I have double and triple checked the DNS entries for this domain
> > and can't find a problem on this end. That is not to say there is not one,
> I
> > just can't find it..
> >
> > This is not unlike the same exact problem I had last week with
> eAustin.com.
> > This was even more embarrassing since I assured this customer that there
> > would be NO downtime for his site which is high profile. All I did in this
> > case was do a transfer then pug in our DNS servers after the transfer. AS
> > far as I can remember, the problems started before I plugged in our DNS
> > servers but after the transfer.
> >
> > On to the bigger problem. When I had this problem last week, I sent
> an
> > email explaining the urgency of the matter and asked for some quick help
> to
> > make sure it was not on OpenSRS' end. A week or so later still no
> response!
> > I only sent an email because I had a terribly hard time trying to find the
> > phone number on the Opensrs site. Anyhow, the domain last week just
> > mysteriously started working without any changes on my end whatsoever
> about
> > an hour or two after the email I sent but never did get a response..
> >
> > Since we had been down for at least a good part of the day, I tried
> > looking for the number again. I went to http://www.opensrs.org/ clicked on
> > RSP support, then contact support and I go this:
> >
> > Sorry -- the page you requested was not found on this server.
> > If you followed a broken link on this site, please email Technical
> Support.
> > Click here to return to our home page.
> >
> > Thank-you for visiting OpenSRS!
> >
> >
> > On this error page I noticed a little link in the masthead graphic that
> > said "contact us". I clicked it and to my joy I found the phone number. I
> > called the 800 number and followed the prompts to OpenSRS support. After
> > doing so the menu would either start over from the main menu or transfer
> me
> > to a number that would just ring forever with no answer! After 30 rings or
> > so, I decided to hang up. I tried this process over and over getting the
> > same alternating results, thrown to the beginning of the menu or to the
> > infinitely ringing extension.
> >
> >
> > Still no response to my email from today or last week. Still down!
> > Still no way to get in contact with OpenSRS in a timely fashion..
> >
> > Although, this could I guess in some way be my fault or a problem on my
> > end I doubt it. I am very pleased with OpenSRS since the beginning of the
> > program but am pretty disappointed in them over the last week or so.
> >
> > Can anyone help? Are you there OpenSRS? I know they use to monitor the
> > group and looks like they still do, maybe I will get lucky and they will
> > read my post..
> >
> > Has anyone else had experiences like this where a domain just goes dead
> for
> > no reason then comes back when it feels like with no changes on your end?
> >
> > Todd
> >
> > Reserve Your Domain For ONLY $12.95!!!!!
> > No strings, no need to buy anything else!
> > http://www.1295netNames.com
> >
> >
>
>
>
