I can empathize with your plight, however OpenSRS has no control over the
DNS systems surrounding domains. Our part is purely in domain
registrations, and modifications to said domains. Domain in, DNS in.
That's it - all the functional workings of the BIND system once a domain
is registered and has nameservers associated with it is far beyond our
control.
As for your difficulty reaching support, did you get a ticket number when
you sent them an email initially? Support has been busy of late, but I do
not believe they are a week behind.
I apologize for the broken page link - we had created a web based form to
contact support, but unfortunately it was not integrating with our
ticketing system as we expected so we took the page down until we could
get it working correctly (emails would go, but a ticket was not
generated). It appears that the navigation bar has not been updated (this
was done quite recently) so we will get it looked at tomorrow.
I will also report the ringing problem with our system, hours of support
are only 8am to 8pm (EST), however only one support member is present
after a certain time, and if they were already entertaining a call it
could cause your ring through problems.
Charles Daminato
TUCOWS Product Manager (ccTLDs)
[EMAIL PROTECTED]
On Wed, 14 Feb 2001 [EMAIL PROTECTED] wrote:
> Have no idea if this is an OpenSRS problem, registry problem or my problem.
> I have been running my own DNS for over 5 years. All my other domains (about
> 150) on the DNS server are functioning. This domain that is down now
> 1295netNames.com was functioning for a week or so fine. I have made no
> changes on my end but the domain has quite working today. This is really
> embarrassing to us, how can we sell domains when we can't even keep ours
> running? I have double and triple checked the DNS entries for this domain
> and can't find a problem on this end. That is not to say there is not one, I
> just can't find it..
>
> This is not unlike the same exact problem I had last week with eAustin.com.
> This was even more embarrassing since I assured this customer that there
> would be NO downtime for his site which is high profile. All I did in this
> case was do a transfer then pug in our DNS servers after the transfer. AS
> far as I can remember, the problems started before I plugged in our DNS
> servers but after the transfer.
>
> On to the bigger problem. When I had this problem last week, I sent an
> email explaining the urgency of the matter and asked for some quick help to
> make sure it was not on OpenSRS' end. A week or so later still no response!
> I only sent an email because I had a terribly hard time trying to find the
> phone number on the Opensrs site. Anyhow, the domain last week just
> mysteriously started working without any changes on my end whatsoever about
> an hour or two after the email I sent but never did get a response..
>
> Since we had been down for at least a good part of the day, I tried
> looking for the number again. I went to http://www.opensrs.org/ clicked on
> RSP support, then contact support and I go this:
>
> Sorry -- the page you requested was not found on this server.
> If you followed a broken link on this site, please email Technical Support.
> Click here to return to our home page.
>
> Thank-you for visiting OpenSRS!
>
>
> On this error page I noticed a little link in the masthead graphic that
> said "contact us". I clicked it and to my joy I found the phone number. I
> called the 800 number and followed the prompts to OpenSRS support. After
> doing so the menu would either start over from the main menu or transfer me
> to a number that would just ring forever with no answer! After 30 rings or
> so, I decided to hang up. I tried this process over and over getting the
> same alternating results, thrown to the beginning of the menu or to the
> infinitely ringing extension.
>
>
> Still no response to my email from today or last week. Still down!
> Still no way to get in contact with OpenSRS in a timely fashion..
>
> Although, this could I guess in some way be my fault or a problem on my
> end I doubt it. I am very pleased with OpenSRS since the beginning of the
> program but am pretty disappointed in them over the last week or so.
>
> Can anyone help? Are you there OpenSRS? I know they use to monitor the
> group and looks like they still do, maybe I will get lucky and they will
> read my post..
>
> Has anyone else had experiences like this where a domain just goes dead for
> no reason then comes back when it feels like with no changes on your end?
>
> Todd
>
> Reserve Your Domain For ONLY $12.95!!!!!
> No strings, no need to buy anything else!
> http://www.1295netNames.com
>
>
