Hello Joel,
Wednesday, August 08, 2001, 1:43:24 AM, Joel Moss (Online Networks) wrote:
> I understand everyones points, but even if we do take payment in advance, that does
>not reduce fraud. You could take payment then
> let the domains go, but not see any comeback for up to 3-4 months later when a
>chargeback appears in your post. Then it is too
> late! Yes OpenSRS can place the domain on hold, but what is the point if you can't
>get your money back on them.
Well, chargebacks are a reality of business. If someone does a
chargeback, you have no way of getting the money back anyway. Just
like in an actual store. The only leverage you have is that if the
person insists on doing a chargeback (and lying to their bank in order
to do it) then you can guarantee they will not have use of their
domain name, and that means they cannot transfer it, they can't do
anything with it. That's more protection than you get selling
physical products over the internet.
Sometimes that is enough leverage. In the only chargeback incident I
have, I left a message on the customers answering machine that since
they claimed they didn't order the service when they spoke with their
bank, that I would start the process to revoke their domain name
immediately. They withdrew their dispute with the credit card
company.
The best you can do is establish policies that make yourself less
likely to be a target for fraudulent chargebacks. The ability to get
the domain put on hold is part of that. You at least deny them the
ability to use the domain name. And if you setup a policy for dealing
with chargebacks, such as notices that get sent to the registrant
indicating the consequences of the chargeback, including a notice
about making fraudulent representations to get the chargeback and the
possible legal consequences of that, you make it more likely that you
will minimize the impact that chargebacks will have on your business.
Also, your merchant account provider may be able to help you with
antifraud tools, including full address verification and the ability
to reject orders that do not verify address and zip code, and other
tools they may have for you.
> Here is a question for you all:
> Every single domain that has been ordered through us for a period of over 2 years
>has been fraud. Is that a pattern that is
> emerging with other RSP's?
> We have learned from that and simply do not put those domains through.
I don't see this, but then I have the default period set to 2 for new
registrations. They can change it to 1, but it is set to 2 when the
order page first loads.
--
Best regards,
William X Walsh <[EMAIL PROTECTED]>
Userfriendly.com Domains
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