Dear all,
I am looking for some advice - please help!
About a month ago I renewed a domain registered with Network Solutions for a
year (at a cost of $35), so that I could transfer it (it was close to
expiry). When the WHOIS records appeared updated I requested the transfer
from NSI to OpenSRS which happened without a hitch. I checked the WHOIS
record to find that the extra year which should have been added by the
transfer hadn't been added.
So the expiry date;
BEFORE EXPIRY Jul 2001
AFTER RENEWAL Jul 2002
AFTER TRANSFER Jul 2002
I have emailed OpenSRS support and they tell me that the year is added by
the transfer automatically, there is no way that the transfer would not do
this. They tell me that for the date to be wrong NSI must have not updated
the root registry (only the WHOIS records) .... therefore the root registry
had the old date of Jul 2001 in.
So ... I've been on the phone to NSI (after TRYING to contact them a
couple of times via their web form). The guy I spoke to didn't seem to
understand what had happened ... he kept telling me that they would look
into it ... and try and credit the year ... but as its now held by OpenSRS -
I can't see that happening. They've told me to try and phone in a couple of
days and speak to billing - and given me a reference number. So I tried
again a couple of days later ... same response ... not interested. All I
want is my measly $35 back for something that they didn't do as they should
...
I know this has happened before ... I've seen it in the newsgroup archives
and OpenSRS support mailing lists ... but how can I get it sorted out? Keep
bugging NSI?
Thanks,
Nige.
PS. If this isn't NSIs fault I appologise - but from the responses I've been
given ... it looks like it is.
--
URL: http://www.grufty.co.uk
