----- Original Message -----
From: "Michael L. Dean" <[EMAIL PROTECTED]>
To: "Catherine and Nigel Jewell" <[EMAIL PROTECTED]>;
<[EMAIL PROTECTED]>
Sent: Thursday, August 16, 2001 11:24 AM
Subject: Re: Transfer Bodge
> You are getting the same run around I got from Chrysler about a lousy
paint
> job. Why is it that people will take brick and mortar companies to small
> claims court, and win their damages, but when it comes to an internet
> company they seek all sorts of free help on the web and neglect the
basics!?
> There is a very simple answer for your plight -- you must take them to
small
> claims court, where you can win. Why should you do differently for NSI
than
> yhou would for your housekeeper? ADVICE: SUE THE BASTARDS.
> ----- Original Message -----
> From: "Catherine and Nigel Jewell" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Thursday, August 16, 2001 10:46 AM
> Subject: Transfer Bodge
>
>
> > Dear all,
> >
> > I am looking for some advice - please help!
> >
> > About a month ago I renewed a domain registered with Network Solutions
for
> a
> > year (at a cost of $35), so that I could transfer it (it was close to
> > expiry). When the WHOIS records appeared updated I requested the
transfer
> > from NSI to OpenSRS which happened without a hitch. I checked the WHOIS
> > record to find that the extra year which should have been added by the
> > transfer hadn't been added.
> >
> > So the expiry date;
> >
> > BEFORE EXPIRY Jul 2001
> > AFTER RENEWAL Jul 2002
> > AFTER TRANSFER Jul 2002
> >
> > I have emailed OpenSRS support and they tell me that the year is added
by
> > the transfer automatically, there is no way that the transfer would not
do
> > this. They tell me that for the date to be wrong NSI must have not
> updated
> > the root registry (only the WHOIS records) .... therefore the root
> registry
> > had the old date of Jul 2001 in.
> >
> > So ... I've been on the phone to NSI (after TRYING to contact them a
> > couple of times via their web form). The guy I spoke to didn't seem to
> > understand what had happened ... he kept telling me that they would look
> > into it ... and try and credit the year ... but as its now held by
> OpenSRS -
> > I can't see that happening. They've told me to try and phone in a
couple
> of
> > days and speak to billing - and given me a reference number. So I tried
> > again a couple of days later ... same response ... not interested. All
I
> > want is my measly $35 back for something that they didn't do as they
> should
> > ...
> >
> > I know this has happened before ... I've seen it in the newsgroup
archives
> > and OpenSRS support mailing lists ... but how can I get it sorted out?
> Keep
> > bugging NSI?
> >
> > Thanks,
> >
> > Nige.
> > PS. If this isn't NSIs fault I appologise - but from the responses I've
> been
> > given ... it looks like it is.
> >
> > --
> > URL: http://www.grufty.co.uk
> >
> >
>
