If you used a credit card to renew with Network Solutions, dispute the
charge with your credit card company, because you did not receive what you
paid for. Otherwise, consider the $35 lost, and find comfort in the
knowledge that many before you have lost much more. NSI registrar's whois
information does not always match actual information in the registry, and
they aren't known for a cheerful refund policy.
----- Original Message -----
From: "Catherine and Nigel Jewell" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, August 16, 2001 1:46 PM
Subject: Transfer Bodge
> Dear all,
>
> I am looking for some advice - please help!
>
> About a month ago I renewed a domain registered with Network Solutions for
a
> year (at a cost of $35), so that I could transfer it (it was close to
> expiry). When the WHOIS records appeared updated I requested the transfer
> from NSI to OpenSRS which happened without a hitch. I checked the WHOIS
> record to find that the extra year which should have been added by the
> transfer hadn't been added.
>
> So the expiry date;
>
> BEFORE EXPIRY Jul 2001
> AFTER RENEWAL Jul 2002
> AFTER TRANSFER Jul 2002
>
> I have emailed OpenSRS support and they tell me that the year is added by
> the transfer automatically, there is no way that the transfer would not do
> this. They tell me that for the date to be wrong NSI must have not
updated
> the root registry (only the WHOIS records) .... therefore the root
registry
> had the old date of Jul 2001 in.
>
> So ... I've been on the phone to NSI (after TRYING to contact them a
> couple of times via their web form). The guy I spoke to didn't seem to
> understand what had happened ... he kept telling me that they would look
> into it ... and try and credit the year ... but as its now held by
OpenSRS -
> I can't see that happening. They've told me to try and phone in a couple
of
> days and speak to billing - and given me a reference number. So I tried
> again a couple of days later ... same response ... not interested. All I
> want is my measly $35 back for something that they didn't do as they
should
> ...
>
> I know this has happened before ... I've seen it in the newsgroup archives
> and OpenSRS support mailing lists ... but how can I get it sorted out?
Keep
> bugging NSI?
>
> Thanks,
>
> Nige.
> PS. If this isn't NSIs fault I appologise - but from the responses I've
been
> given ... it looks like it is.
>
> --
> URL: http://www.grufty.co.uk
