This is a known fact with netsol. For some reason they delay adding the
year at the registry. Your only solution is to notify your credit card
company that you did not get what you paid for, therefore you have a
legitimate chargeback.
On Thu, 16 Aug 2001, Catherine and Nigel Jewell wrote:
> Dear all,
>
> I am looking for some advice - please help!
>
> About a month ago I renewed a domain registered with Network Solutions for a
> year (at a cost of $35), so that I could transfer it (it was close to
> expiry). When the WHOIS records appeared updated I requested the transfer
> from NSI to OpenSRS which happened without a hitch. I checked the WHOIS
> record to find that the extra year which should have been added by the
> transfer hadn't been added.
>
> So the expiry date;
>
> BEFORE EXPIRY Jul 2001
> AFTER RENEWAL Jul 2002
> AFTER TRANSFER Jul 2002
>
> I have emailed OpenSRS support and they tell me that the year is added by
> the transfer automatically, there is no way that the transfer would not do
> this. They tell me that for the date to be wrong NSI must have not updated
> the root registry (only the WHOIS records) .... therefore the root registry
> had the old date of Jul 2001 in.
>
> So ... I've been on the phone to NSI (after TRYING to contact them a
> couple of times via their web form). The guy I spoke to didn't seem to
> understand what had happened ... he kept telling me that they would look
> into it ... and try and credit the year ... but as its now held by OpenSRS -
> I can't see that happening. They've told me to try and phone in a couple of
> days and speak to billing - and given me a reference number. So I tried
> again a couple of days later ... same response ... not interested. All I
> want is my measly $35 back for something that they didn't do as they should
> ...
>
> I know this has happened before ... I've seen it in the newsgroup archives
> and OpenSRS support mailing lists ... but how can I get it sorted out? Keep
> bugging NSI?
>
> Thanks,
>
> Nige.
> PS. If this isn't NSIs fault I appologise - but from the responses I've been
> given ... it looks like it is.
>
> --
> URL: http://www.grufty.co.uk
>
>
