-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1
Very simple, call your credit card company and explain the situation, refuse payment
to NSI.
I had a similar problem registering a domain with NSI over 2 years ago.
They never registered the domain, and had the balls to charge me $70.
I called, faxed, emailed, all with no success. (HUGE waste of time as well!)
One 5 minute phone call to American Express, and they credited my account $70
immediately.
The rep on the phone said "Oh, Network Solutions, we'll just credit your account for
the $70."
Better yet after 3 months and a few more nasty emails to NSI, and they send a credit
to my account.
Amex later mailed me a check for $70. What a deal NSI screws up and they paid me!
- -Tony
* -----Original Message-----
* From: [EMAIL PROTECTED]
* [mailto:[EMAIL PROTECTED]]On Behalf Of Catherine
* and Nigel
* Jewell
* Sent: Thursday, August 16, 2001 10:46 AM
* To: [EMAIL PROTECTED]
* Subject: Transfer Bodge
*
*
* Dear all,
*
* I am looking for some advice - please help!
*
* About a month ago I renewed a domain registered with Network
* Solutions for a
* year (at a cost of $35), so that I could transfer it (it was close to
* expiry). When the WHOIS records appeared updated I requested
* the transfer
* from NSI to OpenSRS which happened without a hitch. I
* checked the WHOIS
* record to find that the extra year which should have been added by the
* transfer hadn't been added.
*
* So the expiry date;
*
* BEFORE EXPIRY Jul 2001
* AFTER RENEWAL Jul 2002
* AFTER TRANSFER Jul 2002
*
* I have emailed OpenSRS support and they tell me that the year
* is added by
* the transfer automatically, there is no way that the transfer
* would not do
* this. They tell me that for the date to be wrong NSI must
* have not updated
* the root registry (only the WHOIS records) .... therefore the
* root registry
* had the old date of Jul 2001 in.
*
* So ... I've been on the phone to NSI (after TRYING to contact them a
* couple of times via their web form). The guy I spoke to
* didn't seem to
* understand what had happened ... he kept telling me that they
* would look
* into it ... and try and credit the year ... but as its now
* held by OpenSRS -
* I can't see that happening. They've told me to try and phone
* in a couple of
* days and speak to billing - and given me a reference number.
* So I tried
* again a couple of days later ... same response ... not
* interested. All I
* want is my measly $35 back for something that they didn't do
* as they should
* ...
*
* I know this has happened before ... I've seen it in the
* newsgroup archives
* and OpenSRS support mailing lists ... but how can I get it
* sorted out? Keep
* bugging NSI?
*
* Thanks,
*
* Nige.
* PS. If this isn't NSIs fault I appologise - but from the
* responses I've been
* given ... it looks like it is.
*
* --
* URL: http://www.grufty.co.uk
*
-----BEGIN PGP SIGNATURE-----
Version: PGPfreeware 7.0.3 for non-commercial use <http://www.pgp.com>
iQA/AwUBO34ZMtmV+p+3cNZDEQIO/gCfSEYZCnzUEjHQFRucpKMuK6sJ4BYAn1VP
WL+djA6ZOx+xaZDWzDrSZ2aO
=24VM
-----END PGP SIGNATURE-----
