Thanks for this feedback - I have felt for some time we should re-examine
this issue. I have a couple of further concepts for your consideration
along these lines...
1. I assume "easy" deletes after 4-5 days would be desired as well - no
refund, but still useful when a registrant wants to get rid of a name
(typically for legal reasons) -
2. Would there be any strong opposition to mandatory (somewhat
customizable) registrant email notification for deletes?
3. Reseller trust - I have thought long and hard about implementing some
sort of preferred trusted status for resellers, with the thinking being
that some extra functionality (perhaps deletes, manage name for registrant
or manage nameserver for registrant) could be extended if you qualify. My
(very preliminary) thinking is something along the lines of:
- demonstrated monthly (over 3 months) volume of 25 name years
- proof of over 500 sponsored names with any registrar (to allow people who
are switching the ability to get the status)
Is this a silly idea?
Thanks again for your feedback -
sA
At 10:49 AM 9/6/01 -0700, Robert L Mathews wrote:
>At 9/6/01 9:06 AM, Scott Allan wrote:
>
> >We have 29 projects we are considering at them moment, you can help us
> >decide which to do. Post your wish list here, or privately (at anytime) to
> >[EMAIL PROTECTED]
>
>I would love the ability to delete domain names within the first 5 days
>after registration with no charge (or some trivial fee to cover
>processing).
>
>I realize that OpenSRS has to delete them within 5 days to avoid being
>charged, so perhaps 4 days for resellers would be a workable cutoff.
>
>This would allow us to turn on "Process Orders Immediately" for everyone
>without risking the $10 (or more). In the case of a suspicious order, we
>could verify the customer's contact info with a phone call the next
>business day, and cancel fraudulent ones. And it would allow us to fix
>the "I made a typo in my domain name" errors, which we get a few of (our
>TOS says we don't give refunds in that case, but I'd rather be able to --
>customers get annoyed when you tell 'em they're screwed, and I often end
>up eating the $10 to retain them as a customer).
>
>Some other registrars offer a 5-day grace period/refund policy, and this
>would be a great addition to OpenSRS. (It would actually be less
>expensive for OpenSRS to implement than for most other registrars,
>because OpenSRS doesn't need to process an actual credit card refund and
>pay the associated merchant fees.)
>
>--
>Robert L Mathews, Tiger Technologies
Scott Allan
Director OpenSRS
[EMAIL PROTECTED]
